Ecommerce Operations Executive

Job Summary:

We are looking for a detail-oriented and dynamic E-commerce Operations Executive to join our team. This role involves managing daily e-commerce operations, optimizing processes, and ensuring a seamless customer experience across our online platforms. The ideal candidate will have a strong understanding of e-commerce systems and a passion for driving online sales.

Key Responsibilities:

• Order Management:
• Oversee order processing from initiation to fulfillment, ensuring timely dispatch and delivery.
• Monitor inventory levels and coordinate with suppliers to maintain stock availability.
• Platform Management:
• Manage product listings, ensuring accurate descriptions, images, and pricing across e-commerce platforms.
• Optimize the online store layout and user experience to enhance customer engagement and conversion rates.
• Customer Service:
• Respond to customer inquiries and resolve issues related to orders, returns, and product information.
• Gather customer feedback to improve processes and enhance the shopping experience.
• Data Analysis:
• Analyze sales data, customer behavior, and website traffic to identify trends and areas for improvement.
• Prepare regular reports on key performance indicators (KPIs) and present findings to the management team.
• Collaboration:
• Work closely with marketing, logistics, and customer service teams to ensure cohesive operations.
• Assist in the development and execution of promotional campaigns and strategies.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, E-commerce, Marketing, or a related field.
• Experience:
• 1-3 years of experience in e-commerce operations, digital marketing, or a related field.
• Skills:
• Strong analytical and problem-solving abilities.
• Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Knowledge:
• Familiarity with digital marketing strategies, SEO, and online merchandising.
• Understanding of supply chain and logistics principles.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person