Ecommerce Operation Manager in Kompally

Job Description

Key Responsibilities Oversee end-to-end operations including procurement, inventory management, warehousing, last-mile delivery, and customer support Develop and implement operational strategies to improve efficiency, reduce costs, and enhance customer satisfaction Use data analytics to monitor performance, identify bottlenecks, and drive continuous improvement across all operational functions Define, track, and report on KPIs and KRAs for all teams under your supervision Recruit, train, and mentor team members while fostering a culture of accountability and high performance Collaborate with cross-functional teams including tech, marketing, and finance to support business growth and new initiatives Ensure compliance with all statutory and regulatory requirements related to operations, logistics, and customer service Manage vendor relationships and negotiate contracts to optimize procurement and logistics costs Design and implement scalable processes and SOPs for all operational activities Prepare and present regular reports and dashboards to senior management on operational performance and improvement plans About Company: We are a bunch of enthusiasts who want to make good food affordable again by cutting out the middlemen. We want to set an example that a sustainable business can also be run without exploiting consumers with high prices. We will be successful if everyone in the country starts doing what we do. We will change the rules of retail and modern trade. We will bring the power back to the producers from the retailers or middlemen. From our team, we want only the best. We are a tech-driven company with a focus on constant innovation. We need smart people with the best analytical and communication skills and a great heart. If we succeed, we will create a world order where everyone has access to good food and will lead a contented life. We promise that we will take care of you at all times. Show more Show less