Job
Description
Key Responsibilities Client Relationship Management: Serve as the primary point of contact for USA-based clients. Build and maintain strong, long-lasting relationships with clients. Ensure clients are fully satisfied with the services and results delivered. Campaign Management & Optimization: Oversee and manage e-commerce campaigns on Amazon, Walmart, and other relevant platforms. Optimize product listings, ads, keywords, and campaigns to drive sales and performance. Analyze campaign data and provide insights for improvement. Communication & Reporting: Provide regular updates to clients on campaign progress, performance, and optimizations. Translate complex data insights into easy-to-understand reports for clients. Address client queries, resolve concerns, and ensure a smooth experience. Collaboration with Internal Teams: Work closely with internal teams to ensure alignment on campaign objectives and deliverables. Act as a bridge between clients and the internal operations/marketing team to execute plans efficiently. Targeted Outreach: Identify and engage with agencies servicing USA clients in need of e commerce management and optimization services. Look for potential opportunities within Amazon's internal teams or related roles to recruit skilled professionals. Skills & Qualifications 10-12 years of experience in client success, digital marketing, or e-commerce, ideally with a focus on Amazon, Walmart. Proven experience in managing e-commerce campaigns, particularly in listing optimization and advertising. Strong understanding of e-commerce metrics, KPIs, and ROI. Ability to effectively communicate and build relationships with USA-based clients. Fluency in English is a must; both written and verbal communication must be strong. Highly organized and able to manage multiple projects simultaneously. Proactive, with a solution-oriented mindset and a client-first attitude. Experience working in an agency setting or with large e-commerce platforms (Amazon, Walmart, etc.) is highly preferred. Skills: data analysis,digital marketing,e-commerce,campaigns,optimization,project management,e-commerce campaign management,client relationship management,sales performance optimization,ppc,wallmart,amazon associates,communication,amazon,listing optimization Show more Show less
