E-commerce Operations Manager

Location: Kalher, Bhiwandi

About Us:
We are a premium menswear fashion brand specializing in high-quality apparel. Operating across online marketplaces (Myntra, Flipkart, Ajio, Shopify) and B2B channels, we are seeking an experienced Full-Time E-commerce Operations Manager to streamline operations, drive sales, and optimize performance across all platforms.

Key Responsibilities:

Marketplace Management

• Oversee and manage product listings, pricing, promotions, and campaigns on platforms like Myntra, Flipkart, Ajio, and Shopify.
• Optimize marketplace content, ensuring accurate product descriptions, images, and keywords to drive traffic and conversions.
• Monitor platform performance metrics and implement strategies to boost sales and visibility.

Payment & Invoice Reconciliation

• Reconcile marketplace payments, logistics fees, and commissions to ensure accurate financial records.
• Track and verify invoices from marketplaces and vendors, resolving discrepancies promptly.
• Generate B2B invoices for bulk orders and ensure timely payments.

SPF Claims & Expense Management

• File and track SPF (Seller Protection Fund) claims to recover losses for damaged or undelivered goods.
• Create and maintain expense entries for operations, ensuring proper documentation and categorization.

Operations & Fulfillment

• Coordinate with warehouse and packing teams for timely order processing, dispatch, and return management.
• Oversee stock levels across platforms and facilitate inventory restocking for high-demand items.
• Ensure smooth order returns and claims processing.

Marketing & Promotions

• Plan and execute promotional campaigns, including discounts, sales, and product launches.
• Collaborate with the marketing team to develop impactful social media and ad campaigns aligned with e-commerce goals.

Analytics & Reporting

• Track sales, traffic, conversions, and other KPIs, identifying trends and areas for improvement.
• Prepare weekly and monthly reports, highlighting actionable insights for management.

Customer Engagement

• Respond to customer queries and issues on online platforms, maintaining high satisfaction rates.
• Develop strategies to enhance ratings, reviews, and repeat customer purchases.

Skills & Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 3+ years of experience managing e-commerce operations, preferably in fashion or retail.
• Proficiency in platforms like Myntra, Flipkart, Ajio, Shopify, and financial tools like Zoho Books.
• Strong understanding of marketplace algorithms.
• Excellent communication, problem-solving, and analytical skills.

Why Join Us?

• Be part of a dynamic team in a fast-growing menswear fashion brand.
• Opportunity to take ownership of multi-platform e-commerce operations.
• Competitive salary and performance-based incentives.

Job Type: Full-time

Apply now to lead our e-commerce operations and drive our success!

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person