E-Commerce Operations Coordinator

About Wertical

Wertical Infotech Pvt Ltd is a dynamic consulting and technology solutions company dedicated to empowering businesses through intelligent transformation. We specialise in AI, advanced analytics, automation, and strategic talent solutions, enabling organisations to navigate complexity and achieve measurable growth.

Our mission is to architect intelligent growth by converting complex data into actionable insights and driving strategic, data-driven decisions. With expertise in business consultancy, financial & HR services, IT consulting, and team outsourcing, we deliver tailored solutions that foster innovation, scalability, and sustainable success.

At Wertical, we don’t just support growth, we design it, ensuring every partnership creates lasting impact.

About the Role

E-commerce Operations Coordinator

Key Roles & Responsibilities

• Manage daily e-commerce operations across the website and marketplaces

• Maintain accurate product listings, pricing, descriptions, images, and inventory levels

• Coordinate order processing, dispatch, returns, refunds, and delivery follow-ups

• Monitor stock levels and liaise with internal teams to avoid stock discrepancies

• Support customer service teams with order-related queries and escalations

• Track sales performance, website metrics, and operational KPIs

• Assist in executing e-commerce strategies to drive sales, traffic, and conversions

• Identify operational issues and recommend process improvements

• Coordinate with marketing teams for promotions, campaigns, and product launches

Desired Candidate Profile

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field

• 2–4 years of hands-on experience in e-commerce operations

• Experience working with e-commerce platforms (Shopify, WooCommerce, Magento, marketplaces, etc.)

• Strong understanding of order management, inventory control, and online retail operations

• Analytical mindset with basic knowledge of web analytics and reporting

• Excellent coordination, communication, and problem-solving skills

• Language:

• English – Fluent

• Hindi – Fluent (preferred, not mandatory)