Job Summary: We are seeking a detail-oriented and proactive E-commerce Operations Executive to manage daily operational tasks for our Amazon and website platforms. The ideal candidate will be responsible for inventory tracking, customer service, order processing, reporting, and platform-specific operations. This role requires excellent coordination skills, familiarity with e-commerce platforms, and a problem-solving mindset. Key Responsibilities: Amazon Operations: Monitor and update Out of Stock (OOS) or low inventory items daily on marketplaces. Respond to all customer queries on Amazon within the defined SLA. Prepare and submit the Daily Sales vs. Inventory Report for Amazon India. Reach out to customers who leave 1–3 star reviews; log all reviews in Airtable (for both Amazon India and US). Request reviews from customers with recently delivered orders. Compile the Sales vs. Return Report for the previous month during the first week of each month. Website Operations: Process all prepaid domestic and international order refunds promptly. Fill and submit Letter of Authorization (LOA) for customs-related shipments and track delivery status. Respond to chargeback notifications on PayPal, Razorpay, Shopify, Affirm , and other platforms; manage until resolution or closure. Create EAN codes for all newly listed website products. Monitor DHL communication regarding returned shipments or other shipping issues and take necessary action. Create Etsy orders on EasyEcom and ensure dispatch when Etsy operations resume. Requirements: Bachelor’s degree in Business, Commerce, or related field. 1–3 years of experience in e-commerce operations or customer service. Proficiency with platforms such as Amazon Seller Central, Shopify, PayPal, Razorpay, and EasyEcom. Familiarity with tools like Airtable, Excel/Google Sheets, and order tracking systems. Strong attention to detail, communication skills, and ability to multitask. Preferred Skills: Experience working with Amazon India and US marketplaces. Understanding of logistics and customs processes for international orders. Prior experience handling customer reviews and feedback loops. Job Types: Full-time, Permanent Pay: ₹15,817.84 - ₹35,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Work Location: In person Expected Start Date: 19/05/2025
Please fill this link https://forms.gle/tNqj9gA3XfuFJLSd9 Position Overview: We are seeking a dynamic and results-driven B2B Sales Associate specialised in corporate gifting to join our team. The ideal candidate will be responsible for driving sales growth, developing strategic partnerships, and nurturing client relationships within the corporate sector. This role offers an exciting opportunity to showcase your sales expertise and contribute to the expansion of our business in the corporate gifting market. Responsibilities: 1. Develop and implement a comprehensive sales strategy to drive revenue growth and achieve sales targets in the corporate gifting segment. 2. Identify and prospect potential corporate clients, including but not limited to enterprises, businesses, and organisations. 3. Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within target accounts. 4. Understand clients' gifting needs, preferences, and budgetary requirements to recommend suitable products and solutions. 5. Collaborate with internal teams, including product development and marketing, to tailor offerings and enhance value proposition for corporate clients. 6. Prepare and deliver compelling sales presentations, proposals, and pitches to effectively communicate our products' benefits and capabilities. 7. Negotiate contracts and terms of agreements with clients to ensure mutually beneficial outcomes and favourable business terms. 8. Stay updated on industry trends, market dynamics, and competitor activities to identify opportunities and potential threats. 9. Provide regular sales forecasts, pipeline updates, and performance reports to management to track progress and inform strategic decision-making. 10. Represent the company at industry events, trade shows, and networking functions to promote brand visibility and generate leads. Requirements Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred. Proven track record of success in B2B sales, with a minimum of 2 years of experience in corporate gifting or a related industry. Strong understanding of corporate gifting trends, market dynamics, and customer behaviour Demonstrated ability to build and nurture relationships with corporate clients at various levels of seniority. Excellent communication, negotiation, and presentation skills, with the ability to articulate value propositions effectively. Strategic thinker with a proactive and results-oriented approach to sales and business development. Ability to work independently and as part of a collaborative team in a fast-paced, dynamic Environment. Willingness to travel as needed. Willingness to learn and grow with us. Self-starter with strong problem-solving skills. Job Types: Full-time, Permanent, Fresher Pay: ₹40,000.00 - ₹100,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Language: English (Required) Work Location: In person
Please fill this form for application completion : https://docs.google.com/forms/d/1wEopcFS-fQYVSjOLFJafkMtENtFt8ndCeGYSC1x6mpE/edit Position Overview: We’re looking for a passionate and sharp-minded individual to lead the creative direction of P-TAL in international markets. This role is perfect for someone who lives and breathes content, understands the nuances of global audiences, and loves telling meaningful stories. As a Creative Strategist, you’ll be the bridge between content, community, and commerce. You’ll be owning our creative strategy for international expansion. Responsibilities: ● Build and manage a content calendar for global markets, with a focus on Instagram and TikTok ● Conceptualize and execute creative campaigns that resonate with global audiences while staying true to P-TAL’s premium aesthetic ● Identify and collaborate with influencers and creators whose style aligns with the brand to drive awareness and engagement ● Develop and maintain a pipeline of UGC creators for both social media and Amazon ● Analyze creative performance across platforms to identify what resonates with our audience and refine strategy based on data and insights ● Work with the performance marketing team to optimize creatives for paid ads, A/B test formats, etc. ● Regularly analyze competitors to identify content gaps and opportunities for P-TAL Requirements ● 1–2 years of experience in social media marketing ● Strong understanding of Instagram, influencer marketing ● Ability to translate creative ideas into high-performing content ● A keen eye for aesthetics and design that aligns with premium, global audiences ● Excellent written and verbal communication skills ● Ability to manage multiple projects and timelines with ownership ● Comfortable working with designers, ad teams, and creators ● Passion for storytelling, branding, and building community through content Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Fixed shift Work Location: In person
Company Overview P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals – developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one. Key Responsibilities Handle inbound and outbound calls, emails, and chat support for US customers. Provide first-level support to resolve queries related to products, services, orders, billing, or technical issues. Maintain a high level of professionalism and empathy while handling customer interactions. Escalate unresolved issues to the appropriate internal teams and follow up for resolution. Document customer interactions accurately in CRM or support tools. Ensure adherence to quality standards and service level agreements (SLAs). Proactively identify opportunities to improve customer satisfaction. Stay updated on product knowledge, company policies, and US market trends. Work collaboratively with peers and managers to meet team targets. Desired Skills & Competencies Excellent verbal and written communication skills in English — neutral or US accent preferred. Strong listening and problem-solving skills. Ability to manage difficult customer conversations with patience and professionalism. Familiarity with CRM tools (e.g. Salesforce, Zendesk, Freshdesk) is an advantage. Ability to work independently in a night shift environment. Comfortable working with US-based customers, understanding cultural nuances. Strong organizational skills and attention to detail. Good typing speed and comfort with computer systems. Qualifications & Experience Graduate in any discipline (Bachelor’s degree preferred). 1-4 years of experience in international customer support (US market experience preferred). Freshers with excellent communication skills are also encouraged to apply. Experience in B2B/B2C support, e-commerce, or SaaS support is an advantage. Work Hours & Location Must be willing to work during US time zones (night shift in India). Work from Office / Work from Home / Hybrid (depending on company policy and role). Compensation & Benefits Salary: Competitive, based on experience. Medical insurance and other benefits. Why Join Us? Opportunity to work with US-based clients and gain global exposure. Supportive work culture with a focus on learning & growth. Stable, growing company with long-term career opportunities. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Work from home Schedule: Night shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred) Application Question(s): Last Drwan CTC Epected CTC Notice Period, If any Experience: Customer support: 1 year (Preferred) Work Location: In person
Company Overview: P-TAL (Punjab Thathera Art Legacy) is the story of a brand which started as a college project under SRCC, to revive India's only UNESCO listed craftform of Thatheras from Amritsar, Punjab. P-TAL aims to revive the old traditions of India in a contemporary form and take them to the world! P-TAL runs on three fundamentals – developing an organised market to promote the craft legacy of Thatheras, creating designs for urban consumers and leveraging contemporary marketing to sell traditional art. In India, eating in brass and copper vessels has been practised for years. Considered beneficial for health, these vessels are expensive & harder to maintain and have lost the favour of the masses in modern times. P-TAL aims to change that and bring back people to the rich old traditions so that people make the ‘right’ choice, not the easy one. Role Overview: As the EIR Operations Manager, you will play a key role in managing day-to-day operations, ensuring efficient execution of e-commerce processes, and leading a team to deliver outstanding results. Your responsibilities will include data analysis, reconciliation, e-commerce platform management, coordination with tech vendors, and overseeing the onboarding of new products on marketplaces. Key Responsibilities: Data Analysis & Reconciliations: Perform data analysis to identify trends, issues, and areas for improvement. Reconcile data from multiple e-commerce platforms to ensure consistency and accuracy. Ensure that key performance indicators (KPIs) and operational metrics are tracked and reported accurately. E-Commerce Tools Management: Utilize and manage various e-commerce tools to optimize the business operations, including inventory management, order processing, and customer service tools. Stay updated with new features and updates from e-commerce platforms to ensure the company maximizes its tool capabilities. Customer Relationship Management (CRM): Implement and maintain CRM systems to improve customer engagement and retention. Coordinate with the sales and customer support teams to ensure smooth communication and efficient problem-solving. Team Management: Lead and mentor a team of operations personnel to ensure smooth execution of daily tasks. Set performance goals, monitor progress, and provide coaching for team development. Facilitate regular team meetings to ensure all members are aligned with company objectives and KPIs. Vendor & Logistics Coordination: Collaborate with different tech vendors and logistics providers to ensure seamless operations. Negotiate contracts and pricing with vendors and logistics providers. Troubleshoot and resolve operational issues related to logistics and vendor performance. Make critical decisions to ensure timely delivery and operational efficiency. Marketplaces Onboarding & Product Listings: Lead the onboarding process for new marketplaces and platforms, ensuring compliance with their requirements. Manage the listing of new products on various e-commerce platforms, ensuring accurate product descriptions, pricing, and images. Monitor product performance across different marketplaces and implement strategies to improve visibility and sales. Skills and Qualifications: Data Analysis: Strong analytical skills with the ability to derive insights from data and drive decision-making. E-Commerce Tools: Proficient in using e-commerce platforms (e.g., Amazon, Flipkart, Shopify, etc.) and various related tools. CRM Systems: Experience with CRM software (e.g., Salesforce, HubSpot) and customer engagement strategies. Team Leadership: Proven experience in managing, leading, and motivating a team to achieve operational goals. Vendor & Logistics Coordination: Knowledge of coordinating with external vendors, suppliers, and logistics partners to ensure efficient operations. Product Listings & Onboarding: Experience in onboarding new products and managing listings across multiple e-commerce platforms. Desired Experience: 3+ years of experience in EIR operations, e-commerce, or a related field. Experience with leading teams in a fast-paced environment. Strong communication and negotiation skills, with the ability to manage vendor relationships. Familiarity with operational tools and software for data analysis, reporting, and customer relationship management. · Detail-oriented with strong organizational and multitasking abilities. · Willingness to learn and grow with us. · Self-starter with strong problem-solving skills. · Enthusiastic and resilient · Problem solving attitude · Ability to drive teams · Versatile to tackle different problems in the dynamic business world Why Join Karshini Artysun? Innovative Environment: Work in a dynamic and innovative company that encourages creativity and problem-solving. Career Growth: Opportunities for career advancement and personal development. Collaborative Culture: Be part of a collaborative and supportive team working toward shared goals. If you are a highly organized, data-driven, and results-oriented individual with a passion for e-commerce operations, we would love to have you on our team. Apply today to join Karshini Artysun Private Limited and help us grow! Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹900,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): What is your current CTC? What is your expected CTC? Experience: Operations: 5 years (Required) Operations management: 3 years (Preferred) Location: Panchkula, Haryana (Preferred) Work Location: In person
About the Role We are looking for a proactive and performance-driven Operations Manager to lead our customer operations in a fast-growing Direct-to-Consumer (D2C) environment. You will be responsible for ensuring seamless customer experience, team performance, accurate reporting, and operational excellence across all service channels. This role calls for someone who thrives in a digital-first, customer-obsessed setup and is passionate about scaling efficient, tech-enabled operations. Key Responsibilities: 1. Team Performance Management Lead and mentor the customer support team to consistently meet SLAs across chat, email, and phone. Monitor team productivity, resolve escalations, and ensure timely issue resolution. Implement performance tracking systems and conduct regular reviews. 2. Customer Satisfaction & Quality Assurance Drive high-quality, personalized customer interactions. Improve CSAT, NPS, and First Contact Resolution (FCR) through training and root-cause analysis. Reduce churn by proactively addressing repeat complaints and gaps in service. 3. Process & Workflow Optimization Streamline customer support workflows using automation tools and SOPs. Collaborate with product, tech, and logistics teams to close operational gaps. Identify and implement tools that improve resolution time and team efficiency 4. Reporting & Data Accuracy Ensure data-driven operations by maintaining accurate, real-time dashboards and reports. Provide insights to leadership on support trends, bottlenecks, and improvements. Own the performance reporting cadence (daily, weekly, monthly). What We’re Looking For: Bachelor's degree (MBA preferred) 7+ years in operations or customer experience, preferably in a D2C or e-commerce setup Deep understanding of customer behaviour in digital retail Experience with CRM platforms and reporting tools (Excel, Google Data Studio, etc.) Analytical mind-set with strong communication and leadership skills Experience with process automation and scaling support operations is a plus Why Join Us? Be part of a high-growth, digital-first consumer brand Work with a young, energetic team passionate about great customer experiences Opportunity to shape the customer journey at a brand that values operational excellence. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Current CTC Expected CTC Experience: D2C: 5 years (Preferred) Work Location: In person