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Rex Hospitality Company
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E-Commerce Manager

E-Commerce Manager

Rex Hospitality Company

0 - 31 years

1 Lacs

vasai east vasai

Posted:2 months ago| Platform: Apna logo

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Skills Required

processing management invoicing dispatch shipping inventory erp shopify logistics coordination resolve service support communication reporting analysis reports

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesOrder Processing & Management Monitor and process customer orders from marketplaces (Amazon, Flipkart, Myntra, etc.) and brand website. Ensure accurate order entry, invoicing, and timely dispatch. Coordinate with warehouse/fulfillment teams for pick, pack, and shipping. Track order status and update systems to reflect real-time information. Inventory & System Management Sync orders with inventory management system (ERP/Shopify/Unicommerce/Vend, etc.). Maintain accurate stock levels and flag discrepancies. Prevent overselling and manage backorders efficiently. Logistics & Delivery Coordination Generate shipping labels, AWBs, and coordinate with courier partners. Track shipments, resolve delivery delays, and handle escalations. Monitor COD orders to minimize returns/undelivered parcels. Customer Service Support Collaborate with the customer support team to resolve order-related issues (cancellations, exchanges, returns, refunds). Provide proactive communication on delays or exceptions. Reporting & Analysis Prepare daily/weekly MIS reports on order volume, cancellations, returns, and delivery performance. Identify bottlenecks in order fulfillment and suggest process improvements. Qualifications & SkillsBachelor’s degree in Business, Commerce, Supply Chain, or related field. 1–3 years of experience in e-commerce order processing, logistics, or supply chain.

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E-Commerce Manager