E-Commerce Manager

About the Role

We are looking for a highly experienced E-Commerce Manager who can independently handle end-to-end e-commerce operations across all major marketplaces. If you’ve spent years navigating Seller Central dashboards like a seasoned shopkeeper reading ledgers, this role is built for you.

Key ResponsibilitiesMarketplace Operations

• Manage daily operations across all major e-commerce marketplaces: Amazon, Flipkart, Meesho, JioMart, Ajio, Indiamart, and others.
• Handle product listings, catalog updates, pricing changes, inventory sync, and order processing.
• Use tools such as Amazon Seller Flex, Flipkart panels,, and other OMS/WMS systems efficiently.

Listing & Catalog Management

• Optimize listings with strong titles, keywords, descriptions, bullet points, A+ content, and images.
• Ensure catalog accuracy, product authenticity, and error-free uploads across all portals.

Advertising & Marketing

• Manage and optimize Amazon Ads and Flipkart Ads campaigns.
• Handle keyword research, budgeting, ACoS control, bid management, and performance tracking.
• Coordinate promotional activities, festive campaigns, coupons, and marketplace deals.

Inventory & Logistics Coordination

• Work closely with warehouse and logistics teams for smooth dispatches.
• Track packaging standards, courier performance, and ensure timely deliveries.
• Maintain inventory sheets, reduce stockouts, and monitor warehouse flow.

Returns, Claims & Customer Issues

• Monitor and report all returns, replacements, claims, and customer issues.
• Work on reducing return rates by improving listings, quality checks, and packaging.
• Resolve customer queries, return disputes, and account-related problems on marketplace dashboards.

Sales & Performance Reporting

• Prepare daily, weekly, and monthly sales reports, return reports, ad reports, and performance summaries.
• Track KPIs like sales growth, traffic, conversion rate, return percentage, delivery performance, and stock levels.
• Provide clear insights and recommendations to management.

Compliance & Policy Management

• Stay updated on all marketplace rules, penalties, policy changes, and compliance requirements.
• Ensure error-free operations and avoid listing suppressions, order defect rates, or SLA violations.

Growth & Strategy

• Conduct regular competition analysis and price benchmarking.
• Identify new opportunities, trending ideas, and profitable categories.
• Work on scaling multiple marketplaces with consistent performance improvements.

Requirements

• 5–10 years of solid experience in e-commerce marketplace operations.
• Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Meesho, JioMart, Ajio, Indiamart, etc.
• Proven experience in Amazon Ads, Flipkart Ads, PPC optimization, and campaign management.
• Excellent Excel/Google Sheets skills — reports, VLOOKUP, pivot tables, analytics.
• Deep understanding of logistics, warehousing, cataloging, packaging standards, and return management.
• Great communication, problem-solving, and organizational skills.
• Ability to multitask, handle pressure, and manage large-volume operations.
• Proactive, detail-oriented, and capable of independently managing entire e-commerce workflows.

Job Location: Naraina Industrial Area Phase 1, Naraina, New Delhi, Delhi 110028

Benefits

• Career growth opportunities
• Supportive work environment
• Chance to lead and expand multi-marketplace operations

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person