Ideal candidate's day-to-day responsibilities include: 1. Order Processing: Receive and process incoming orders from various sales channels (website, marketplace platforms, etc.) 2. Inventory Management: Monitor inventory levels, update stock records, and coordinate restocking efforts as needed 3. Quality Control: Ensure accuracy in picking, packing, and labeling orders to maintain high customer satisfaction 4. Shipping Coordination: Coordinate with shipping carriers to arrange timely pickup or drop-off of packages and generate shipping labels 5. Customer Support: Address customer inquiries related to order status, shipping updates, and product information 6. Data Entry and Reporting: Maintain accurate records of order fulfillment activities and generate reports on key metrics such as order volume, shipping costs, and fulfillment efficiency 7. Process Improvement: Identify opportunities to streamline order fulfillment processes, improve efficiency, and enhance the overall customer experience 8. Collaboration: Work closely with other team members, such as customer service representatives and warehouse staff, to ensure seamless order fulfillment operations 9. Adaptability: Be ready to assist in other operational tasks or projects as needed, contributing to the overall success of the e-commerce business
We are seeking a dedicated and efficient Customer Service Manager to oversee all customer service activities, focusing on email communications and answering calls. This role is ideal for someone who excels at handling administrative tasks and thrives in an introvert-friendly environment. The Customer Service Manager will ensure customers receive timely and accurate responses to their inquiries while maintaining a calm, focused, and professional demeanor. Key Responsibilities: Email Communication Management: Respond promptly and professionally to customer inquiries, complaints, and feedback via email. Maintain clear, concise, and empathetic communication with customers. Follow up on unresolved issues and ensure customer satisfaction. Call Management: Handle incoming calls from customers, addressing inquiries and resolving issues. Document calls and customer interactions accurately. Maintain a professional and polite tone when communicating with customers, ensuring a positive experience. Customer Service Leadership: Lead and supervise a small team of customer service representatives (if applicable), ensuring they meet service targets and provide excellent customer service. Monitor and evaluate performance and provide constructive feedback. Develop training materials and assist with the onboarding process for new customer service staff. Problem Resolution: Proactively address customer complaints and ensure timely resolution. Escalate complex issues to upper management as needed. Maintain records of customer complaints and resolutions to identify trends. Process Improvement: Work with cross-functional teams to improve customer service processes and enhance customer satisfaction. Identify and suggest improvements in email templates, call scripts, and customer service workflows. Reporting and Documentation: Compile customer service data and prepare regular reports on response times, issue resolution, and customer feedback. Maintain accurate records of customer interactions and service issues. Required Qualifications: Proven experience in customer service, preferably in a managerial or supervisory role. Strong written communication skills with the ability to respond clearly and professionally via email. Comfort in answering calls and managing customer inquiries over the phone. Strong attention to detail and ability to multitask efficiently. A calm, patient, and empathetic approach to customer issues. Ability to work independently and as part of a team. Proficiency in Microsoft Office or other office software (CRM experience is a plus). Preferred Qualifications: Previous experience managing customer service teams or handling higher-level customer inquiries. Familiarity with customer service software, CRM platforms, or ticketing systems. Strong problem-solving skills and ability to handle conflict in a professional manner. Personal Traits: Introverted individuals who excel in a quieter, structured environment will thrive in this role. Must be comfortable with working independently and focusing on tasks with minimal social interaction while still maintaining excellent customer service. Patience, empathy, and a strong sense of responsibility toward delivering high-quality service are key traits for success. Why Join Us: A supportive and quiet work environment where your skills are valued. Opportunities for professional growth and development in customer service management. Competitive salary and benefits package.
Key ResponsibilitiesOrder Processing & Management Monitor and process customer orders from marketplaces (Amazon, Flipkart, Myntra, etc.) and brand website. Ensure accurate order entry, invoicing, and timely dispatch. Coordinate with warehouse/fulfillment teams for pick, pack, and shipping. Track order status and update systems to reflect real-time information. Inventory & System Management Sync orders with inventory management system (ERP/Shopify/Unicommerce/Vend, etc.). Maintain accurate stock levels and flag discrepancies. Prevent overselling and manage backorders efficiently. Logistics & Delivery Coordination Generate shipping labels, AWBs, and coordinate with courier partners. Track shipments, resolve delivery delays, and handle escalations. Monitor COD orders to minimize returns/undelivered parcels. Customer Service Support Collaborate with the customer support team to resolve order-related issues (cancellations, exchanges, returns, refunds). Provide proactive communication on delays or exceptions. Reporting & Analysis Prepare daily/weekly MIS reports on order volume, cancellations, returns, and delivery performance. Identify bottlenecks in order fulfillment and suggest process improvements. Qualifications & SkillsBachelor’s degree in Business, Commerce, Supply Chain, or related field. 1–3 years of experience in e-commerce order processing, logistics, or supply chain.
About the Role:We’re looking for an energetic and customer-focused Retail Pop-Up Sales Associate to join our team during offline merchandise sale events. You’ll be the face of the brand — engaging with walk-in customers, driving sales, maintaining the visual display, and ensuring a smooth on-ground retail experience. This role requires a proactive attitude, strong communication skills, and the ability to handle fast-paced retail environments during limited-time events or brand pop-ups. Key Responsibilities:Set up and manage merchandise display and booth layout for pop-up events. Greet customers warmly, assist with product selection, and share brand story and product details. Process sales using POS systems (e.g., Razorpay, Shopify POS, etc.). Handle cash/card transactions and maintain accurate daily sales records. Track stock levels, assist with inventory management, and report replenishment needs. Maintain visual merchandising standards and cleanliness of the booth. Support logistics — packing/unpacking inventory before and after events. Collaborate with event and marketing teams to enhance customer experience. Collect feedback and report insights from customers and on-ground experience. Requirements:Prior experience in retail, fashion, or event-based sales preferred (but not mandatory). Excellent communication and interpersonal skills. Strong sense of style and understanding of streetwear/fashion trends. Comfortable with POS systems and basic sales tracking tools. Reliable, punctual, and able to work flexible hours (weekends, evenings, event days). Energetic, enthusiastic, and customer-obsessed mindset. What We Offer:Opportunity to represent a growing youth fashion brand. Sales-based incentives and bonuses for performance. A fun, community-driven work environment. Hands-on experience in fashion retail, events, and brand activation.