E-Commerce Manager

Turn Clicks into Customers , Join Us as an E-Commerce Manager.

About the Role:

We’re on the hunt for a dynamic E-Commerce Manager who can supercharge our online presence and manage digital storefronts with creativity and precision. If you understand the pulse of quick commerce and know how to make online marketplaces thrive, this role is made for

What You’ll Do:

• Own and drive the overall e-commerce strategy for the brand across D2C website, marketplaces (Amazon, Flipkart, CRED), and quick-commerce platforms, ensuring consistent growth and strong brand presence.
• Lead the P&L for all e-commerce channels, setting performance goals, managing budgets, and optimizing for revenue, margin, and customer acquisition efficiency.
• Build and execute advanced merchandising, pricing, and promotional strategies tailored for D2C audiences, improving conversion rates and customer lifetime value.
• Drive operational excellence by overseeing inventory planning, supply chain coordination, order fulfillment SLAs, and returns management to deliver a seamless customer experience.
• Collaborate closely with marketing, performance, creative, and product teams to roll out integrated campaigns, new product launches, and funnel optimization strategies for the website and marketplaces.
• Analyze consumer behavior, sales trends, and competition to identify new growth opportunities, performance gaps, and actionable insights to scale D2C revenue.
• Develop and refine SOPs and workflows across cataloging, listing, pricing, promotions, and customer experience to build a scalable e-commerce engine.
• Drive website performance improvements by working with tech teams on UX, speed, product pages, checkout flows, and CRO experiments.
• Ensure best-in-class customer experience by proactively resolving escalations, improving NPS/CSAT, and enhancing post- purchase communication.
• Lead, mentor, and grow an internal team or external partners/agencies to deliver consistent performance across all e- commerce functions.

What We’re Looking For:

• 3-5 years of experience managing e-commerce operations, digital sales, or online marketplace management, ideally within a D2C or consumer brand environment.
• Strong understanding of D2C growth levers website funnels, CRO, retention strategies, subscriptions, and performance marketing.
• Hands-on expertise with marketplace management (Amazon, Flipkart, etc.) and quick-commerce ecosystems.
• Analytical and data-driven, with the ability to translate insights into strategy and measurable actions.
• Strong operational mindset with experience optimizing inventory flow, supply chain partnerships, and order management systems.
• Excellent communication, stakeholder management, and problem-solving skills; able to influence business decisions and drive alignment.
• Experience leading teams, managing agencies, and building processes in a fast-paced, high-growth environment.

Job Type: Full-time

Location: Navi Mumbai

Job Type: Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Kharghar, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-Commerce: 1 year (Required)

Work Location: In person