E- Commerce Head

Job Description

Join UK&Co, a leading name in Business Consulting and Services, as our new E-Commerce Head. We are seeking an innovative and strategic leader to drive our e-commerce initiatives, ensuring seamless integration with our business objectives. As the E-Commerce Head, you will be at the forefront of transforming our digital presence, leveraging cutting-edge technology and market insights to optimize online sales and enhance customer engagement. This role demands a visionary with proven experience in e-commerce management, adept at navigating the dynamic landscape of digital commerce while fostering a culture of excellence and collaboration. At UK&Co, you will have the opportunity to shape the future of our e-commerce strategy, working alongside a team of dedicated professionals committed to delivering exceptional service and value to our clients. If you are ready to lead in a vibrant and fast-paced environment, we invite you to bring your expertise to our team. Tasks Manage product listings, descriptions, and pricing in the online store. • Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. • Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. • Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. • Monitor website functionality and handle troubleshooting issues with the ecommerce platform, including technical problems and user experience challenges. • Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery. • Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store. • Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer behaviour Developing and executing e-commerce strategies to drive online sales and enhance the customer experience. • Managing the day-to-day operations of the e-commerce platform, including product listings, pricing, promotions, and inventory management. • Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes. • Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction. • Implementing digital marketing initiatives, such as SEO, SEM, email marketing, and social media, to drive traffic and sales. • Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness. • Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms. • Analysing sales performance and customer behaviour to identify opportunities for improvement. • Implementing A/B testing and conversion rate optimization (CRO) strategies. Requirements Bachelor’s degree in Business, Marketing, E-Commerce, IT, or a related field. • 3-5 years of experience as an e-commerce manager or in a similar e-commerce or digital marketing role. • Strong understanding of online sales platforms (e.g., Shopify, Magento, WooCommerce) and digital marketing strategies. • Expertise in digital marketing techniques, including SEO, SEM, and social media marketing. • Proficient in web analytics tools (e.g., Google Analytics) and e-commerce tracking tools. • Excellent analytical skills and proficiency with CRM software and MS Excel. • Knowledge of UX/UI principles and how they impact online sales. • Strong problem-solving skills and ability to adapt to a fast-paced, evolving industry. • Solid communication and organisational skills, with the ability to manage multiple projects simultaneously. • Analytical mindset with the ability to derive actionable insights from data. • Familiarity with e-commerce trends such as personalisation, chatbots, or AIdriven shopping experiences. • Experience with inventory management and supply chain management. • Strong financial acumen for managing e-commerce budgets and sales forecasts. • Multilingual proficiency to manage global e-commerce strategies, especially regional languages in India. • Experience with performance marketing, including paid advertising and retargeting strategies