E-Commerce Head (Manager)

Job Title:

Experience:

Position Type:

Department

Location

JOB DESCRIPTION:

Role Summary

To own, scale, and profitably grow the organizations eCommerce business end-to-end including strategy, revenue, customer experience, technology, marketing, and operations while building a high-performance team and aligning eCommerce with overall business goals.

Key Responsibilities

1.

• Define and execute the overall eCommerce strategy aligned with company revenue and growth targets.
• Own P&L for online business including revenue, margins, CAC, and profitability.
• Drive long-term digital transformation and omnichannel integration.
• Identify new business models, marketplaces, D2C opportunities, and growth levers.

2.

• Lead selection, implementation, and optimization of eCommerce platforms (Amazon, Flipkart, Pepperfry, Wooden Street, Urban Ladder, Jiomart, etc.)
• Work closely with cross departments for increasing the performance & scalability.
• Ensure seamless integrations with CRM and logistics.
• Worked with new age Quick Commerce (Blinkit, Zepto, Instamart) is an added advantage.

3.

• Oversee performance marketing campaigns, direction to improve ROI & ACOS.
• Drive customer acquisition & retention.
• Use data, analytics, and experimentation to optimize conversion rates and funnels.

4.

• Own end-to-end order fulfilment, logistics, returns, and customer support.
• Optimize inventory planning, demand forecasting, and delivery SLAs.
• Ensure high standards of customer experience and service excellence.

5.

• Establish strong data-driven decision-making culture.
• Track and improve KPIs such as conversion rate, AOV, CAC, ROAS, churn, and NPS.
• Present insights and performance updates to leadership and board.

6.

• Category teams (Amazon & Flipkart) management & Relationship building.
• Build, mentor, and lead cross-functional teams (marketing, tech, ops, analytics).
• Manage agencies, vendors, and external partners.
• Collaborate with Sales, Finance, Supply Chain, and Leadership teams.

Key Skills Required

Technical Skills

• Proven leadership in scaling brands in large eCommerce businesses.
• Strong P&L ownership experience.
• Deep understanding of performance marketing, platforms, and analytics.
• Strategic thinker with hands-on execution capability.
• Excellent stakeholder and people management skills.

Educational Qualification

• Post-Graduation (MBA / PGDM / equivalent) Mandatory
• Graduation in Business Management, or related field preferred

Sincerely,

Sonia TS