128 Omnichannel Jobs

Job Title : Sr.Functional Analyst (ISG) Job Summary : We are seeking a Sr. Functional Analyst with 10 to 12 years of experience to join our team. The ideal candidate will have expertise in Omnichannel Salesforce Order Management System. This role involves working in a hybrid model during the day shift. The candidate will play a crucial role in enhancing our multi-channel order management services ensuring seamless customer experiences. Experience : 10 12 years Required Skills : Technical Skills: Omnichannel Customer Service Salesforce Order Mgmt System Salesforce OMS Domain Skills: Nice to have skills : Domain Skills:Multi-Channel Order mgmt Serv Technology : Custom Service Shift : Day Respo...

As a Salesforce Development Professional at YASH Technologies, your role will involve: - Analyzing requirements and developing technical solutions aligning with Salesforce best practices. - Providing solutioning to customers based on user requirements analysis that meets customer expectations. - Defining optimal design and solutions to client-provided requirements. - Delivering customer requirements within agreed timelines and adhering to SLAs. - Driving the team for delivery excellence. - Innovating through conceptualizing new tools and accelerators for competency building activities. - Mentoring and guiding team members, providing support on project deliverables. - Preparing functional des...

Job Description: You will be responsible for Quality Assurance in Magento projects, with a strong focus on Automation and Manual testing. Your key responsibilities will include: - Experience in Magento projects for 4 Years - Proficiency in Automation & Manual testing (Mandatory) - Magento testing expertise - Knowledge of Graphql, API Testing, mutations, queries, commerce bearer tokens, etc - Understanding of admin order flow and related concepts - Familiarity with omnichannel, multi-channel, and dropship processes - Strong knowledge of order flow sequence - Good communication skills (Mandate) Qualifications Required: - 7+ years of experience in Magento QA - 9+ years of experience for Magento...

As an Agentforce Developer at Info Services, your primary role will be to design, develop, and maintain intelligent conversational experiences using Salesforce Einstein Bots and Agentforce. This will involve building scalable and efficient bot workflows, integrating with Salesforce data and services, and ensuring high-quality user experiences across digital channels. **Key Responsibilities:** - Hands-on experience with Salesforce Einstein Bots and Agentforce. - Proficiency in Lightning Web Components (LWC), Apex, Visualforce, and Aura Components. - Strong understanding of Salesforce data models (Accounts, Contacts, Cases, Custom Objects). - Experience with Salesforce Service Cloud, including...

Role Overview: You will be joining a global team at New Relic, dedicated to shaping the future of observability by building an intelligent platform that empowers companies to thrive in an AI-first world. As a Lead Salesforce Service Cloud Developer, you will play a crucial role in designing, developing, testing, and deploying robust Salesforce solutions. Your responsibilities will include collaborating with the US team, providing mentorship to local developers, and ensuring successful implementation and maintenance of Salesforce Service Cloud solutions. Key Responsibilities: - Design, develop, test, and deploy robust and scalable Salesforce Service Cloud solutions, including custom objects, ...

As a ServiceNow Product Delivery Lead, your role involves leading a team of ServiceNow developers, architects, and operations associates. You will oversee an extensive portfolio of parallel projects across various product SKUs, ensuring strategic alignment and successful execution. Your responsibilities will include implementing the overall strategy for ServiceNow products such as ESM, ITSM, KM, and omnichannel. Additionally, you will ensure timely and efficient delivery of regular releases for minor enhancements, running parallel to project releases. You are expected to participate in LT meetings to advocate for critical support needs and celebrate achievements. Supporting the rollout of in...

Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) Knowledge of HTML, CSS, JavaScript, jQuery Knowledge of Salesforce query languages SOQL and SOSL Experience building Flows and Process Builders Experience with Service Cloud, Knowledge management, Omnichannel Experience building Lightning Web Components (LWC) and Aura Components Experience integrating Salesforce with other applications using SOAP, REST, BULK APIs, MuleSoft, third-party integration tools, and ETL with Salesforce. Salesforce development experience using APEX, Visualforce, Lightning component frameworks, triggers, batch APEX, and Salesforce APIs. Knowledge of connecting Info...

As a highly skilled Salesforce Service Cloud Technical Lead in our Hyderabad team, your role involves leading the configuration, deployment, and delivery of Salesforce Service Cloud solutions. You will guide developers and admins, ensuring high-quality implementations that meet business needs. Your deep technical knowledge of Salesforce Service Cloud, experience with integrations, and hands-on configuration will be key in this role. Key Responsibilities: - Lead the configuration and deployment of Salesforce Service Cloud solutions. - Implement features like Case Management, Knowledge Base, Omni-Channel, CTI integrations, and Service Console. - Configure Service Cloud elements such as queues,...

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com Looking to jump-start your career We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you...

Dynamics 365 is Microsoft's suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instan...

Job Title- Salesforce Developer Years of exp 5+ years Location Pune Work Mode Hybrid Job Summary: We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities. Job requirements: ? Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Sales Cloud, ensuring a seamless, scalable, and user-friendly transition for both customers and internal teams. ? Design, build, and deploy Enhanced Chat configurations, inclu...

Job Summary: As a Senior Dynamics 365 & Power Platform Developer, you will be a key contributor in building and deploying enterprise-grade applications and integrations. You will leverage your deep technical expertise across the Microsoft ecosystem to translate business requirements into functional and high-performing solutions. Additionally, you will contribute to the planning, tracking, and coordination of development tasks within small project teams, ensuring timely and quality delivery. This role requires strong problem-solving abilities, excellent coding skills, and the capacity to work independently and collaboratively within a team. Responsibilities: Design, develop, and customize Dyn...

As a Salesforce Service Cloud Lead Developer at NTT DATA, your role will involve leading the design, development, and delivery of enterprise-grade CRM solutions on the Salesforce platform. Your responsibilities will include: - Leading end-to-end technical delivery of Salesforce Service Cloud projects, from requirement analysis to deployment and post-go-live support - Architecting scalable and high-performing Service Cloud solutions, leveraging core features such as Omni-Channel, Case Management, Knowledge, CTI, and Live Chat - Providing technical leadership and mentorship to Salesforce developers and administrators - Designing and reviewing Apex classes, LWC components, triggers, and integra...

As an individual at the position level within the company, you are expected to bring supply chain industry knowledge and some level of working knowledge in M/A/G cloud. Your exposure should include Supply Chain consulting/transformation projects in domains such as Planning, Sourcing & Procurement, Supply Chain Strategy, and Fulfillment. Your problem-solving skills will be crucial in understanding business requirements, asking the right questions, and effectively communicating business problems and outcomes. You should be a self-starter who enjoys strategic problem-solving, guiding client requirements, and evaluating information from multiple sources. Your responsibilities will include workin...

As an experienced Salesforce Technical Lead, your role will involve spearheading the design and implementation of the Service Cloud ecosystem. You will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture. Key Responsibilities: - Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration, and integration efforts - Build and manage a dedicated Salesforce team focused on Omni Case Management - Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans - Ensure adherence to...

As a Senior Presales Consultant / Presales Architect with 8 to 10+ years of experience, your role will involve leveraging your deep expertise in the Retail domain to drive digital transformation for enterprise retailers. Here's a breakdown of your responsibilities: - Lead presales engagements, solution design, and architecture across retail platforms. - Define cloud deployment architectures including multi-cloud, hybrid, and SaaS/PaaS/IaaS. - Provide cost estimates, TCO/ROI models, and licensing recommendations. - Support sales teams by assisting in proposals, RFPs, and client presentations. - Conduct discovery workshops, develop demos and POCs, and highlight the value of solutions. - Stay u...

As a Solution Architecture Manager at Accenture, you will be part of the Technology for Operations team, serving as a trusted advisor and partner to Accenture Operations. Your role involves providing innovative and secure technologies to help clients establish an intelligent operating model, driving exceptional results. You will collaborate closely with the sales, offering, and delivery teams to identify and develop innovative solutions. Key Responsibilities: - Develop methodical information technology specifications, models, and guidelines using various Information Technology notations. - Estimate, architect, implement, test, assess, and sell Technology Architectures, covering activities an...

As a Salesforce Senior QA Engineer with a focus on Service Cloud, your role will involve ensuring the quality, reliability, and performance of Service Cloud implementations. You will collaborate with developers, business analysts, and product owners to define test strategies, create test plans, execute tests, and contribute to the improvement of QA processes for a critical client-to-agent experience platform. Key Responsibilities: - Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features such as Case Management, Omnichannel, Knowledge, Live Agent, CTI, and Communities. - Perform various types of testing including functional, regr...

REMOTE (WORK ANYWHERE FROM INDIA) Job Summary: We are looking for a dynamic and persuasive professional to join our team as a Contact Centre Solution Demonstration Specialist. The ideal candidate will be responsible for presenting and demonstrating our cutting-edge contact centre and customer engagement solutions to potential clients across various industries. This role requires strong communication skills, a deep understanding of contact centre operations, and the ability to translate technology into business value. Key Responsibilities: Conduct compelling product demonstrations tailored to client needs, highlighting solution capabilities and ROI. Collaborate with the sales and presales tea...

Job Description : Must Have Skills: Hands-on experience with Dynamics 365 CRM modules: Sales, Marketing, Project Operations, Customer Service, Field Service, Omnichannel, and Portals. Strong development skills in C#, JavaScript, HTML/CSS, SQL, JSON. Proficiency in Power Platform: Power Apps (Canvas & Model-driven), Power Automate, and Power Pages. Experience with Azure Integration Services, including Logic Apps and Functions. Knowledge of Plugin development, custom workflows, and JavaScript form scripting. Familiarity with Power BI for dashboard and report development. Experience with CI/CD pipelines, solution deployment, and version control via Azure DevOps. Skilled in API development, Post...

As a professional at the mentioned position level within Accenture, you are expected to bring supply chain industry knowledge and some working knowledge in M/A/G cloud. Your exposure to Supply Chain consulting/transformation projects in domains such as Planning, Sourcing & Procurement, Supply Chain Strategy, and Fulfillment is crucial. You should have demonstrated problem-solving skills to understand business requirements, communicate effectively, and guide client requirements. Your responsibilities will include: - Understanding business requirements, asking the right questions, and effectively communicating business problems and outcomes - Working with consultants to define solutions and im...

As a Salesforce Service Cloud Lead Developer at NTT DATA, you will play a crucial role in designing, developing, and delivering enterprise-grade CRM solutions on the Salesforce platform. Your technical expertise combined with leadership capabilities will guide a team of developers, collaborate with stakeholders, and ensure high-quality Service Cloud implementations aligned with business objectives. **Key Responsibilities:** - Lead end-to-end technical delivery of Salesforce Service Cloud projects from requirement analysis to deployment and post-go-live support - Architect scalable and high-performing Service Cloud solutions, utilizing core features such as Omni-Channel, Case Management, Know...

As an Agentforce Specialist at our company, your role will involve working with Salesforce AI tools such as Einstein and Agentforce to implement AI automation, build intelligent workflows, and enhance customer experience. Your key responsibilities will include: - Working on Agentforce and Einstein AI features within Salesforce - Building and optimizing AI-powered workflows, automations, and chat interfaces - Configuring prompts, rules, and knowledge sources for AI agents - Improving system performance using predictive insights and automation - Integrating AI capabilities into existing Salesforce processes - Creating dashboards and reports to monitor AI/automation performance - Collaborating ...

Job Summary Profiles should be Proficient in Service Cloud and Omnichannel. We require Profiles with 5 to 7 Years of relevant experience Location- Hyderabad and Bangalore Minimum Requirements: 6+ years experience working on deployment teams, ideally using Agile development techniques using DevOps tools. Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations. Experience in building solutions in the service Cloud. A self-starter, adept at picking up new skills and technologies, and eager to break new ground. Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or deliverin...

As a Salesforce Technical Lead at our company, your role will involve spearheading the design and implementation of our Service Cloud ecosystem. You will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture. **Key Responsibilities:** - Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration, and integration efforts. - Build and manage a dedicated Salesforce team focused on Omni Case Management. - Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans. - Ensure adh...