Dynamics 365 CRM Support Consultant (Project Operations & CRM QA)

Techcronus

1 - 4 years

0 Lacs

ahmedabad

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

crm support troubleshooting analyze testing test resolve configuration deployment training data integrity compliance management billing planning communication power automate sql analysis azure devops jira certifications

Work Mode

On-site

Job Type

Part Time

Job Description

Experience : 1 - 4 Years
Job Location : Ahmedabad
Qualification :Masters/Bachelors
Key Responsibilities:
Provide functional support for Dynamics 365 modules, focusing on Project Operations.
Act as the first line of support for end-users, troubleshooting issues, resolving system queries, and escalating where necessary.
Collaborate with business users to analyze problems, identify gaps, and provide solutions or workarounds.
Perform QA testing for Dynamics 365 CRM enhancements, including test case creation, execution, and defect tracking.
Work with technical teams (developers, system admins) to resolve system bugs, configuration issues, and integrations.
Assist in system configuration, testing, and deployment of minor enhancements.
Document system issues, solutions, FAQs, and provide knowledge transfer/training sessions for end-users.
Work with cross-functional teams to ensure data integrity, compliance, and best practices.
Monitor system performance, ensure SLAs are met, and provide continuous improvement suggestions.
Required Skills & Experience:
1–4 years of experience as a Support Consultant / Functional Consultant in Dynamics 365 (CE/CRM, Project Operations).
Knowledge of Project Operations processes such as project creation, resource assignment, time/expense management, billing, and revenue recognition.
Experience in QA testing within Dynamics 365 CRM, including functional test planning and execution.
Strong troubleshooting skills and ability to handle L1/L2 support tickets.
Excellent communication skills to work with business stakeholders and technical teams.
Ability to document issues, prepare user guides, and conduct user training.
Preferred Skills (Nice-to-Have):
Exposure to Power Platform (Power Automate, Power Apps, Power BI).
Basic knowledge of SQL queries and data analysis for troubleshooting.
Experience in support ticketing tools (Azure DevOps, Jira, or similar).
Microsoft Dynamics 365 Certifications (PL-200, MB-910, MB-920) will be a plus.

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