Duty Shift Officer - Security

Responsibilities

Strategic Roles and Responsibilities

► Understand the strategic objectives of the business and site, and provides operational inputs to be incorporated into the strategy and roadmap► Provide inputs for the design of the operating model and the SOPs, to ensure operations processes are incorporated appropriately► Review the site operations and suggest process improvement initiatives in collaboration with the Process Centre of Excellence

Supervision and review

► Oversee the end-to-end operations of the site, ensure adherence to the operating model and SOPs► Provide guidance to the team on managing exceptions and report major exceptions to the Site Security Head► Periodically submit performance reports to the Site Security Head as per the established performance review guidelines► Assist in conducting security awareness programs across sites

Patrolling & Surveillance

► Conduct patrol of the premises using CCTV internally noting results in the daily occurrence log► Oversee the Genetic system to continuously monitor data from CCTVs, sensors and other such automation equipment to deliver continuous surveillance► Inspect to ensure that all critical alarms are working in a timely manner► Assist in preventing unauthorized access/egress through Service Yards

Man & Vehicle Access Control

► Continuously monitor the entry/exit points of the facility► Oversee the Operations team of Access Control and ensure process adherence; Report deviations to Site head► Oversee the issuing and deactivation of access cards for VIP visitors, first-time visitors,government officials via Kiosks, and other applicable systems

Business Traffic Management

► Oversee the business traffic operations to ensure authorization checks of the trucks and other load carrying vehicles/ cargoes using tools including GPS tagging, RFID tagging► Study the critical traffic blockages and suggest methods for improvement► Oversee the operations of the Security officers to control traffic, ensuring adherence to established traffic rules► Ensure gates are always manned and search/ inquiry is conducted as and when required

Intelligence & Vigilance Management

► Identify source inside company premises and develop and maintain sources for financial crime intelligence & Information networking► Develop and foster relationships with business units and functions to ensure awareness and to keep check on fraudulent practices.► Develop and maintain sources in Union to get timely information related to union activity in organization or nearby area.► Ensure proactive Intelligence Gathering to foil attempts/likelihoods of any crime or union activities.► Maintain track register of gathered information.

Crisis & Incident Management

► Act as the first responder to crises/ emergencies/ incidents as per plan; Manage exceptions► Lead, or act as a team member of the QRT, as per guidelines► Provide inputs to update the response plans basis key learnings from incidents

Partner Selection & Engagement

Partner with the Site Security head to manage the operational interactions and performance assessment of the empaneled partners basis the guidelines; Cultivate strategic relationships with partners

People Management

► Partner with the Site Security Head and impart on the job training to the Site Team► Foster an environment of learning, excellence, and innovation within the team

Qualifications

Educational Qualification:

► Bachelor’s degree in Business Management/ Operations or relevant field► Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) /Transported Asset Protection Association (TAPA) certification / Physical Security Professional (PSP) / Certified InformationSystems Security Professional (CISSP)/ Industrial Security professional certifications

Experiences

► More than 6 years of work experience with minimum 4 years in a similar role - leading Security operations at a site/work-unit for mid/large sized organizations► Hands-on experience with designing and executing SOPs and operating model for Security Operations, such as AccessControl, Patrolling and Surveillance, Traffic Management► Rich experience managing large teams of Security guards, officers, and supervisors► Well-rounded experience in Security systems, application, and equipment► Experience of dealing with multiple stakeholders – internal as well as external► Preferable to have worked in an organization with diversified business