Duty Manager

Position: Duty Manager

About Tattva Wellness:

Tattva Spa is the largest & the most trusted wellness spa and beauty services brands in India, with a mission to rejuvenate people’s lives. Tattva offers premium spa and salon services through 105+ spas at hotel, resort & airport locations across 40+ cities in India. We are dedicated towards alleviating stress from people’s lives helping them

“Live more – Do more”.

Tattva has steadily grown to become India’s largest chain of spas with over 700 employees and serviced over 1,000,000+ guests across the city and resort locations all over India – with a presence across all major cities like Bangalore, Hyderabad, Mumbai, Pune, Delhi, Gurgaon, Noida, Goa, Ahmedabad, Guwahati among others.

Website:

www.tattvaspa.com

Responsibilities:

•       Ensure smooth business operations at the outlet; with a keen eye on quality, cleanliness & adherence to SOP’s

•       Build a culture of excellent hospitality, guest servicing and escalation management

•       Lead by example & ensure brand guidelines & operating standards are followed at all times, with an audit score of 85% +

•       Develop & train team members and continuously upskill them

•       Achieve store revenue & business targets

•       Increase guest engagement for upselling and high-quality reviews / feedback

•       Making daily & monthly MIS reports as per systems & software provided

Experience and desirables:

•       Graduate / MBA / Diploma in Hotel management / Aviation / Sales & Marketing / Retail Management

•       Experience in Spa, Salon, Retail, F&B, Hospitality, Hotels & QSR preferred

•       Should possess excellent communication skills, while maintaining high standards of hospitality

•       Strong customer relationship skills

•       Team player with high degree of empathy

What’s on Offer:

▪ An environment with immense opportunity to grow as a professional

▪ An opportunity to nurture and implement creative ideas

▪ Leadership development with an opportunity to take on larger roles in as less as 24 months

▪ Cross-functional / general management exposure