Duty Manager

You will assist in the smooth running of the front office department, ensuring that all aspects of the guest journey and experience are delivered to the highest level, maintaining property and company standards. Lead and collaborate with the team to maximize guest satisfaction and comfort by responding positively to enquiries and resolving problems effectively. Support the strategies and objectives of the front office department, taking ownership of assigned responsibilities and acting as the Head of Department in their absence. Take a leadership role in fostering a culture of growth, development, and performance, while promoting the company's culture and values alongside the Head of Department. Collaborate with the Head of Department to control costs and departmental inventory, ensuring target productivity and performance levels are achieved. Build and maintain effective relationships with key stakeholders and partners, both internal and external, ensuring timely communication and activities. Develop and implement a planned guest engagement program, including environmental and conservation initiatives, collaborating with stakeholders on adhoc projects. Ensure compliance with all relevant legislation, planning and documenting due diligence requirements and best practices for internal and external audits, with necessary follow-up actions.,