Duty Manager

You will be working as a Duty Manager at HOTEL TUNGA REGENCY PRIVATE LIMITED in Navi Mumbai, Maharashtra, India. Your primary responsibility will be to oversee the daily operations of the hotel, ensuring guest satisfaction, managing staff, and efficiently handling customer inquiries and complaints. This is a full-time on-site role that requires your presence at the hotel. As a Duty Manager, you will be supervising the housekeeping, front desk, and maintenance departments to ensure that all operational procedures are followed correctly. Your role is crucial in maintaining the high service standards of the hotel and providing exceptional service to all guests. To excel in this role, you should have excellent customer service and guest relations skills. Prior experience in hotel operations, particularly in front desk and housekeeping, will be beneficial. Strong leadership and staff management abilities are essential for effectively managing the hotel staff. You should also possess problem-solving and conflict resolution skills to address any issues that may arise. Effective communication, both verbal and written, is key to success in this role. You should be able to work flexible hours, including nights, weekends, and holidays, to ensure smooth operations of the hotel. Previous experience in a managerial role in the hospitality industry would be advantageous. A degree in Hospitality Management, Business Administration, or a related field is preferred for this position.,