DRA Collection Telecaller

Job Title: DRA Collection Telecaller Location: Mahape Navi Mumbai Job Type: Full-time Experience: Need Experience in Collection & DRA certified. Job Summary:We are looking for a motivated and persuasive Collection Telecaller to recover outstanding payments from customers. The ideal candidate should have excellent communication skills, a firm but polite demeanor, and the ability to handle difficult conversations professionally. Key Responsibilities:Make outbound calls to customers with overdue accounts. Inform and remind customers of their outstanding debts and payment deadlines. Negotiate repayment plans in accordance with company policies. Maintain records of communications and payment arrangements in the system. Follow up regularly on promised payments. Escalate complex or non-responsive cases to the collection manager. Ensure compliance with data protection and financial regulations. Achieve daily, weekly, and monthly collection targets. Required Skills and Qualifications:Minimum qualification: High School/Diploma/Graduate. Proven experience as a telecaller or in a customer-facing role (preferred). Excellent verbal communication in [Insert Languages – e.g., English, Hindi, regional languages]. Strong negotiation and persuasion skills. Patience, persistence, and resilience under pressure. Basic computer proficiency (MS Excel, CRM software, etc.). Preferred Qualifications:Prior experience in collections, BPO, or recovery services. Familiarity with financial terms and credit procedures.