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Jobs in Ghansoli, Navi Mumbai
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Pepper India Resolution
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Collection Executive / Officer

Collection Executive / Officer

Pepper India Resolution

0 - 31 years

1 - 2 Lacs

Ghansoli, Navi Mumbai

Posted:1 week ago| Platform: Apna logo

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Skills Required

reports payments communication resolve crm software billing management compliance dra

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Telecalling Collections Executive Location: Ghansoli MBP, Navi Mumbai Department: Collections Reports to: Collections Manager / Team Lead Job Summary:We are seeking a diligent and persuasive Telecalling Collections Executive to manage overdue accounts and ensure timely recovery of payments. The ideal candidate will have excellent communication skills and a customer-focused approach to negotiate payment plans and resolve disputes effectively. Key Responsibilities:Make outbound calls to customers with overdue payments to remind and negotiate payment. Follow up on pending dues through regular telephonic communication. Understand customer queries and provide appropriate resolutions or escalate where necessary. Maintain accurate records of calls, customer details, and payment commitments in the CRM or relevant software. Coordinate with internal teams such as Sales and Accounts to resolve billing disputes. Achieve or exceed monthly collection targets and maintain healthy customer relationships. Prepare reports on collection status and payment trends for management review. Ensure compliance with company policies and regulatory guidelines during the collection process. Need DRA certified.

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Collection Executive / Officer