Daily visit plant, daily pick up and PTP follow up. Customer`s visits , collection of overdue & feedback update. Update in collection app, tagging of location in app, photographs of property or visited place. Achievement of monthly collection target given by company. Follow up with team leader for completion of requirement and communication to customer till closer. End of day reporting on daily visits and collections.
Job Title: Kannada & Telugu Collection Telecaller Location: Ghansoli, MBP Employment Type:Full-time Mandatory: DRA CERTIFIED About the Role:We’re seeking a proactive Collection Telecaller to manage and follow up on overdue payments by contacting customers over the phone. You’ll play a key role in ensuring timely collections while maintaining positive customer relationships. Key Responsibilities:Make outbound calls to customers for payment reminders and follow-ups. Negotiate payment terms and collect overdue amounts efficiently. Record customer interaction details and payment commitments accurately. Address and resolve billing issues or disputes in a professional manner. Escalate complex or unresolved cases to the supervisor or finance team. Meet or exceed monthly collection targets. Provide regular reports on collection status and outstanding payments. Skills & Qualifications:Prior experience in telecalling, collections, or customer service preferred. Strong communication and negotiation skills. Basic understanding of billing or accounting systems is advantageous. Ability to handle difficult conversations with tact and professionalism. Good record-keeping and computer skills.
Company Name : Pepper Advantage India Private Limited Office Address : Project Name "ODELA" Building Name Styled as "Lohia Jain Business Hub" office no 201 & 202 being constructed on Plot Nos 4 S. No 52 / 1B near LMD Chowk of Bawdhan Khurd, Taluka Mulshi, District Pune - 411021 Job Role: Data Entry Operator Position Type : Contractual (1 year) Job Location : Pune Role & Responsibilities : We are looking for a Data Entry Operator to update and maintain information on our company databases and computer systems. Responsibilities: Insert customer and account data by inputting text based and numerical information from source documents within time limits. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Review data for deficiencies or errors, correct any incompatibilities if possible and check output Research and obtain further information for incomplete documents & Keep information confidential Respond to queries for information and access relevant files. Comply with data integrity and security policies. Ensure proper use of office equipment and address any malfunctions. Qualification : SSC / HSC / Graduation SSC Passed candidates can also apply Freshers can also apply Salary : 8000 NTH to 12000 NTH (Depending upon the interiew) Work Shift Timing : 1st Shift - Morning from 9am to 10am in between login and after 9 hours working 2nd Shift - Afternoon from 12pm to 2pm in between login and after 9 hours working Candidate should be comfortable with both the shifts Contact Person : Priya Contact No : 8779917951(watsapp)
Job Title: Telecalling Collections Executive Location: Ghansoli MBP, Navi Mumbai Department: Collections Reports to: Collections Manager / Team Lead Job Summary:We are seeking a diligent and persuasive Telecalling Collections Executive to manage overdue accounts and ensure timely recovery of payments. The ideal candidate will have excellent communication skills and a customer-focused approach to negotiate payment plans and resolve disputes effectively. Key Responsibilities:Make outbound calls to customers with overdue payments to remind and negotiate payment. Follow up on pending dues through regular telephonic communication. Understand customer queries and provide appropriate resolutions or escalate where necessary. Maintain accurate records of calls, customer details, and payment commitments in the CRM or relevant software. Coordinate with internal teams such as Sales and Accounts to resolve billing disputes. Achieve or exceed monthly collection targets and maintain healthy customer relationships. Prepare reports on collection status and payment trends for management review. Ensure compliance with company policies and regulatory guidelines during the collection process. Need DRA certified.
ROLE & RESPONSIBILITIES: Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : ▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment. ▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets. ▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team leader. ▪ Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc. ▪ Follow up with team leader for completion of customers requirement and communication to customer till closer. ▪ Assignment to field if caller unable to collect or connect (wherever field resolution agent available) Pepper Advantage Office Address – A-1219, 12th Floor, Rupa Solitaire Building, Millennium Business Park, Mahape, Ghansoli, Navi Mumbai – 400710 Lift Numbers: 24 & 25 Reference-HR-Priya
Job Title: DRA Collection Telecaller Location: Mahape Navi Mumbai Job Type: Full-time Experience: Need Experience in Collection & DRA certified. Job Summary:We are looking for a motivated and persuasive Collection Telecaller to recover outstanding payments from customers. The ideal candidate should have excellent communication skills, a firm but polite demeanor, and the ability to handle difficult conversations professionally. Key Responsibilities:Make outbound calls to customers with overdue accounts. Inform and remind customers of their outstanding debts and payment deadlines. Negotiate repayment plans in accordance with company policies. Maintain records of communications and payment arrangements in the system. Follow up regularly on promised payments. Escalate complex or non-responsive cases to the collection manager. Ensure compliance with data protection and financial regulations. Achieve daily, weekly, and monthly collection targets. Required Skills and Qualifications:Minimum qualification: High School/Diploma/Graduate. Proven experience as a telecaller or in a customer-facing role (preferred). Excellent verbal communication in [Insert Languages – e.g., English, Hindi, regional languages]. Strong negotiation and persuasion skills. Patience, persistence, and resilience under pressure. Basic computer proficiency (MS Excel, CRM software, etc.). Preferred Qualifications:Prior experience in collections, BPO, or recovery services. Familiarity with financial terms and credit procedures.
Job Title: Telecalling Collections Executive Location: Mahape, MBP Department: Collections Reports to: Collections Manager / Team Lead Job Summary:We are looking for a motivated and customer-oriented Telecalling Collections Executive to manage outbound calls to customers for recovering overdue payments. The ideal candidate will have excellent communication skills, a persuasive attitude, and the ability to handle difficult conversations professionally. This role involves contacting customers, negotiating payment plans, and updating records accurately. Key Responsibilities:Make outbound calls to customers with overdue accounts and collect payments effectively. Inform customers about their outstanding dues and payment options. Negotiate payment plans and settlements within company guidelines. Maintain accurate records of all calls, payments, and customer interactions. Follow up consistently to ensure timely collection of payments. Address customer queries and resolve complaints related to billing and payments. Coordinate with internal teams such as sales, finance, and legal to resolve payment issues. Meet or exceed daily, weekly, and monthly collection targets. Adhere to company policies and legal requirements during all collections activities. Prepare reports on collections status and submit to management. Qualifications & Skills: Minimum 6 moths of experience in telecalling or collections. Excellent communication and negotiation skills. Ability to handle stressful situations with professionalism. Good command of [language(s) required]. Basic computer knowledge and familiarity with CRM or collections software. Result-oriented with strong follow-up and organizational skills. Ability to work independently and as part of a team. DRA Certified.
Job Title: DRA Collection Telecaller Job Summary: We are seeking a motivated and result-driven Collection Telecaller to join our team. The primary responsibility is to contact customers to collect overdue payments and provide excellent customer service while ensuring timely recovery of dues. Key Responsibilities: Make outbound calls to customers for recovery of overdue payments. Follow up with customers regarding outstanding invoices and payment schedules. Maintain accurate records of customer interactions and payment commitments. Negotiate payment plans and resolve any disputes related to collections. Update and maintain the customer database with payment status and collection efforts. Coordinate with the accounts and sales departments for efficient resolution of payment issues. Meet or exceed weekly and monthly collection targets. Provide feedback on collection trends and customer behavior to management. Qualifications: Minimum 12th education. Prior experience in collections or telecalling is an advantage. Strong communication and negotiation skills. Ability to handle difficult conversations calmly and professionally. Basic computer knowledge (MS Office, CRM software). Target-oriented with a strong drive for results. Ability to work independently and as part of a team. Need DRA certified.
Job Title: Collections Executive Job Summary:The Collections Executive is responsible for recovering outstanding payments from customers in a timely and professional manner. The role involves contacting customers, negotiating payment plans, maintaining accurate records, and ensuring compliance with company policies. Key Responsibilities: Contact customers to remind them of overdue payments via phone, email, or letters. Negotiate payment arrangements to recover outstanding debts. Maintain detailed records of collection efforts and customer communications. Coordinate with internal teams to resolve billing issues or disputes. Monitor accounts and follow up consistently to ensure timely payments. Report collection status and progress to management regularly. Ensure adherence to company policies and legal guidelines related to collections. Escalate problematic accounts to higher management when necessary. Qualifications & Skills: High school diploma or equivalent preferred. DRA Certified Prior experience in collections Good communication and negotiation skills. Basic computer skills and familiarity with MS Office. Attention to detail and ability to maintain accurate records. Ability to handle difficult conversations professionally and calmly.
JOB TITLE : Tele Resolution Agent ROLE & RESPONSIBILITIES: Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : ▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment. ▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets. ▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team leader. ▪ Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc. ▪ Follow up with team leader for completion of customers requirement and communication to customer till closer. ▪ Assignment to field if caller unable to collect or connect (wherever field resolution agent available) REQUIRED QUALIFICATION & EXPERIENCE: - HSC / Diploma / Graduation Qualified. Minimum 6 months of Experience. Debt Recovery Agent Certified Mandatory. Walk In Drive:- Company's Name - Pepper Advantage India Pvt Ltd Office Address:- RUPA SOLITAIRE, No.1219, F wing, 12th Floor Plot No. A-1, Millenium Business Park, Sector 2, Mahape, Mumbai, Navi Mumbai, Maharashtra 400710. Lift No- 24 & 25 Contact-8779917951 Ref- Priya HR
JOB TITLE : Tele Resolution Agent ROLE & RESPONSIBILITIES: Reporting to the Call Centre Manager / TL, Collection agents act as liaisons between businesses and customers to collect debts and resolve outstanding balances. Responsibilities : ▪ Daily productivity against allocation and minimum level of calls defined in CRM. ▪ Conversion of Callback, Broken PTP, PTP & OTS into payment. ▪ Contacting debtors to enact and negotiate debt recovery. ▪ Maintaining/ updating database/MIS/Status of customer interactions on company system ▪ Responsible for monthly recovery targets. ▪ Negotiating settlements to receive payment on a certain percentage of the debt. ▪ Dispute resolution and escalation to team leader. ▪ Communication to team leader regarding requirements of customer like SOA, FCL, OTS letter, LOD etc. ▪ Follow up with team leader for completion of customers requirement and communication to customer till closer. ▪ Assignment to field if caller unable to collect or connect (wherever field resolution agent available) REQUIRED QUALIFICATION & EXPERIENCE: - HSC / Diploma / Graduation Qualified. Minimum 6 months of Experience. PCC Certificate Mandatory. Walkin Drive Company's Name - Pepper Advantage India Pvt Ltd Office Address:- RUPA SOLITAIRE, No.1219, F wing, 12th Floor Plot No. A-1, Millenium Business Park, Sector 2, Mahape, Mumbai, Navi Mumbai, Maharashtra 400710. Lift No- 24 & 25 Contact-8779917951 Ref- Priya HR
Job Title: Collection Telecaller Location: Ghansoli, MBP Employment Type:Full-time Mandatory: DRA CERTIFIED/ OKAY WITH NON-DRA ALSO About the Role:We’re seeking a proactive Collection Telecaller to manage and follow up on overdue payments by contacting customers over the phone. You’ll play a key role in ensuring timely collections while maintaining positive customer relationships. Key Responsibilities:Make outbound calls to customers for payment reminders and follow-ups. Negotiate payment terms and collect overdue amounts efficiently. Record customer interaction details and payment commitments accurately. Address and resolve billing issues or disputes in a professional manner. Escalate complex or unresolved cases to the supervisor or finance team. Meet or exceed monthly collection targets. Provide regular reports on collection status and outstanding payments. Skills & Qualifications:Prior experience in telecalling, collections, or customer service preferred. Strong communication and negotiation skills. Basic understanding of billing or accounting systems is advantageous. Ability to handle difficult conversations with tact and professionalism. Good record-keeping and computer skills.