DRA Telecaller

Job Title: DRA Collection Telecaller Job Summary: We are seeking a motivated and result-driven Collection Telecaller to join our team. The primary responsibility is to contact customers to collect overdue payments and provide excellent customer service while ensuring timely recovery of dues. Key Responsibilities: Make outbound calls to customers for recovery of overdue payments. Follow up with customers regarding outstanding invoices and payment schedules. Maintain accurate records of customer interactions and payment commitments. Negotiate payment plans and resolve any disputes related to collections. Update and maintain the customer database with payment status and collection efforts. Coordinate with the accounts and sales departments for efficient resolution of payment issues. Meet or exceed weekly and monthly collection targets. Provide feedback on collection trends and customer behavior to management. Qualifications: Minimum 12th education. Prior experience in collections or telecalling is an advantage. Strong communication and negotiation skills. Ability to handle difficult conversations calmly and professionally. Basic computer knowledge (MS Office, CRM software). Target-oriented with a strong drive for results. Ability to work independently and as part of a team. Need DRA certified.