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Reyika
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Dotnet Developer

Dotnet Developer

Reyika

5 years

0 Lacs

thane maharashtra india

Posted:12 hours ago| Platform:

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Skills Required

developer support troubleshooting analysis service underwriting billing resolve analyze database documentation compliance asp.net microservices api sql server querying debugging docker aws azure monitoring logging communication collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Shift:

Working Days:

Job Summary:

Application Support Engineer (L3)

Key Responsibilities:

Provide
Level 3 technical support
for General Insurance applications, ensuring quick resolution of high-priority incidents and service requests.
Perform
advanced troubleshooting
for issues in policy administration, claims, underwriting, and billing systems.
Collaborate with
L1/L2 teams, developers, and infrastructure teams
to identify and resolve complex application issues.
Analyze
application logs, integrations, and database performance
to identify root causes and propose permanent fixes.
Participate in
incident and problem management
, including RCA documentation and preventive measures.
Develop and maintain
knowledge base articles, SOPs, and troubleshooting guides
.
Proactively manage assigned tickets, ensuring SLA compliance and accountability for escalated cases.
Contribute to
P1 incident resolution and RCA
, recommending corrective and preventive actions.

Required Skills & Qualifications:

Bachelor’s degree in
Computer Science, IT, or related discipline
.
3–5 years of experience in
Application Support (L3 level)
.
Minimum
2 years of experience in General Insurance domain
(policy lifecycle, claims, underwriting, regulatory compliance).
Strong hands-on knowledge in:
.NET Core, ASP.NET, C#
Microservices architecture
and RESTful
API development
SQL Server / MongoDB
(querying, debugging, and performance optimization)
Docker / Kubernetes
for microservice deployment
Cloud platforms
(AWS, Azure, or GCP)
Monitoring and logging tools
(e.g., ELK, Grafana, AppDynamics)
Excellent analytical, communication, and documentation skills.

Preferred Candidate Profile:

Proven track record in
L3 production support
for insurance applications.
Ability to handle pressure, prioritize incidents, and maintain service continuity.
Strong collaboration skills across cross-functional and technical teams.

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