Job
Description
We are looking for a proactive and detail-oriented Domestic Operations Executive to manage and execute educational tours within India. The ideal candidate will ensure smooth operations, coordinate with vendors, and deliver high-quality experiences to students and educators. Key Responsibilities Tour Planning & Execution: Plan, organize, and execute domestic educational tours ensuring a seamless experience. Coordinate logistics including transportation, accommodation, meals, and on-ground support. Prepare detailed itineraries and ensure compliance with safety protocols. Vendor Coordination Liaise with vendors, transport providers, hotels, and local guides for efficient tour operations. Negotiate and secure cost-effective deals while maintaining quality standards. Conduct vendor audits to ensure compliance with EdTerra’s service standards. Team Support & Coordination Work closely with the operations team to ensure timely execution of tours. Coordinate with tour leaders, educators, and support staff during the trips. Assist in training and briefing on-ground staff and tour leaders. Customer Service Address client queries and concerns before and during the tours. Manage on-ground issues and emergencies, ensuring smooth resolutions. Collect and analyze feedback post-tour to improve future experiences. Budgeting & Reporting Monitor and manage tour budgets to ensure cost-effectiveness. Maintain accurate records of tour expenses and operational data. Prepare reports on tour performance, issues, and feedback. Qualifications And Requirements Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or a related field. 2+ years of experience in operations, preferably in the travel or education sector. Strong organizational and multitasking skills with attention to detail. Excellent communication and interpersonal skills. Ability to handle high-pressure situations and problem-solving on the go. Proficiency in MS Office (Word, Excel, PowerPoint). Willingness to travel frequently as per business needs. Skills: proficiency in ms office,communication skills,problem solving,operations,travel,vendor management,organizational skills,logistics coordination,budgeting,vendors,ms office proficiency,tour planning,customer service Show more Show less
