Documentation Specialist

Position Overview

Responsibilities

• Support with defining strategy and structure for storing and working with process documentation and work instructions within Risk Operations
• Support with collecting all existing process documentation and migrating it to a new knowledge hub
• Create work instructions for new tools and operational ways of working
• Write user-friendly content that meets the needs of the target audience, turning complex subjects into a language that is easily understood
• Work collaboratively with the Risk Ops teams to standardize documentation and work instructions across teams
• Gather information from subject-matter experts and develop and write work instructions and process documentation
• Be a collaborative team player environment, ensuring that we are working effectively together
  

• Bachelor's degree in business administration, finance, or a related field
• Experience in technical writing, and experience in risk management is a plus
• Strong analytical, problem-solving, and critical-thinking skills
• Experience in writing documentation and procedure or manuals for various audiences
• Superb written communication skills in English, with a keen eye for detail
• Ability to work independently in a fast-paced environment and manage multiple tasks and lead cross-functional teams in a dynamic environment.