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Dispute Resolution Support

Dispute Resolution Support

Medtronic

0 years

0 Lacs

Gurgaon Haryana India

Posted:4 days ago| Platform:

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Skills Required

support medtronic healthcare processing resolve service evidence code modifiers data documentation communication training traceability compliance query reports management reporting interpretation analysis compensation technology restore diversity

Work Mode

On-site

Job Type

Full Time

Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Dispute Resolution Support role is responsible for the processing of credits and handles disputes and investigation of invoice statuses that the Dispute Factory team is responsible to resolve. This role is expected to understand the Order to Cash (OTC) process in order to properly address the bottlenecks. He/she will work closely with Customer Service, Accounts Receivable, Commercial, other relevant cross function teams and customers to resolve disputes. This role may also need to counter a dispute filed with the correct compelling evidence, according to the reason code and transaction modifiers. The Dispute Resolution support role also includes pulling evidence from a variety of data sources. It is an expectation that this resource will perform the processes within the frameworks established in the process documents.
This is a critical role, and the resource must be highly detail oriented as he/she must ensure the dispute representment and documentation to a payment processor is complete and without error. In this role, the resource is expected to work efficiently to meet goals and to provide feedback to upstream and downstream process owners to continuously improve the dispute resolution SLA KPIs.A strong indicator of success is for this role is the ability to effectively resolve issues and provide timely resolution to relevant parties through proactive communication and follow through to deliver the best-in-class Customer /Stakeholder Experience.POSITION RESPONSIBILITIES:

Independently performs investigation and resolution of customer disputes including but not limited to unrecognized charges, non-receipt of goods, etc.
Sets priorities and work routines to meet the operational commitments of the Dispute Factory team.
Works with cross-functional teams to efficiently implement process improvements based on the RCA of issues received.
Executes strong problem-solving skills to resolve customer disputes and provides recommendation on resolving complex issues.
Extends necessary inputs to Training Quality team and Customer Service team in order to proactively avoid disputes resulting from Order Entry.
Reviews invoices disputed by the client and tags it accordingly to validity. Logs dispute cases in SFDC and FSCM for visibility and traceability of dispute cases.
Tracks improperly executed invoices and identifies compliance and/or training challenges for relevant parties causing the disputed invoices.
Handles queries from customer on disputed invoices. Provides timely feedback to customer on the query raised with proper solution.
Processes necessary financial documents like credits/debits wherever needed to close a dispute case.
Redirect to appropriate team in case solution must be sought from other departments.
Validates appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
Creates necessary tracker/reports to ensure that disputes are followed through and closed timely.
In charge of daily management and processing of customer cases/disputes, dispute aging reports, issuance of credit & debit memos.
Completes month-end and quarter-end reporting duties. Provides interpretation that may be used as business insights.
Provide timely and accurate analysis of customer disputes, credits, and cases to the management team.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.Learn more about our business, mission, and our commitment to diversity here

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Medtronic

Medical Equipment Manufacturing

Minneapolis MN

10001 Employees

395 Jobs

Key People

Geoff Martha

Chairman and Chief Executive Officer
Karen Parkhill

Chief Financial Officer
Hooman Hakami

Executive Vice President and President of the Diabetes Group
Mira E. Ranjan

Vice President of Marketing

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Dispute Resolution Support