Dispatch Executive

Samshék is hiring!!!!

Position: Dispatch Executive

Location: B-60, Noida Sector 65

Job Summary:

Dispatch Executive

Key Responsibilities:

1. Dispatch Management

• Coordinate with warehouse and packing teams to ensure timely dispatch of ready garments.
• Verify correct quantities, sizes, and styles are packed as per buyer requirements.
• Ensure accurate labeling and shipping documentation for each dispatch.
• Schedule pickups with logistics partners and courier agencies.
• Ensure all shipments comply with buyer instructions and international shipping regulations.

2. Ready Garments Inventory

• Maintain accurate inventory of finished goods using internal systems.
• Tag and organize garments by order number, size, and style for easy identification.
• Perform regular physical stock audits and reconcile with system records.
• Share inventory status with senior management, highlighting slow-moving or excess stock.
• Implement FIFO (First-In, First-Out) method for dispatches.

3. Claim Filing & Resolution

• Record customer complaints related to delivery delays, product shortages, or damages.
• Collaborate with QC, production, and packing teams to investigate and resolve issues.
• Prepare claim reports with photographic evidence and necessary documentation.
• Coordinate with internal and external teams to ensure timely claim closures.
• Recommend and implement corrective measures to avoid recurring issues.

4. Courier & Return Logistics

• Manage both outbound and return shipments via courier partners.
• Monitor courier performance on delivery timelines, cost efficiency, and damage/loss cases.
• Coordinate with customers for return pickups and ensure timely inward processing.
• Maintain tracking records and update clients with real-time delivery status.
• Resolve courier-related issues, including delays and lost shipments.

5. E-Commerce Integration (Preferred)

• Work with e-commerce platforms such as Shopify, Magento, or WooCommerce to process online orders.
• Sync dispatch data and inventory updates with e-commerce systems.
• Assist in order fulfillment coordination for B2C dispatches alongside export shipments.

Key Skills & Competencies:

• 1–3 years of relevant experience in dispatch and inventory roles within a garments export house.
• Familiarity with export procedures, documentation, and courier logistics.
• Working knowledge of e-commerce platforms like Shopify, Magento, or WooCommerce is an added advantage.
• Strong coordination, communication, and problem-solving skills.
• Proficiency in MS Excel and inventory management tools.
• Attention to detail with a focus on timely execution.

hr@samshek.com