Job
Description
Dispatch Operator is responsible for managing and directing the movement of goods, vehicles, or personnel within a designated service area. This role ensures the timely, efficient, and accurate delivery of services, maintaining effective communication with drivers, customers, and internal teams. Key Responsibilities: Scheduling and Coordination: Assign and schedule vehicles, drivers, or service teams to ensure timely deliveries or services. Monitor real-time movements of trucks or service units and adjust routes or schedules as needed. Communication: Act as the primary point of contact between drivers, customers, and internal teams (e.g., customer service, operations). Provide clear instructions and information to drivers and resolve issues that may arise during the transport or service process. Problem Solving: Handle unexpected delays, breakdowns, or accidents, making quick decisions to minimize service disruptions. Reorganize routes and schedules to accommodate changes in demand or circumstances. Tracking and Reporting: Use dispatch software or tracking systems to monitor the status of deliveries or services. Maintain records of dispatched orders, services performed, and any delays or issues. Customer Service: Ensure customer satisfaction by communicating arrival times, delivery status, or service updates. Address customer complaints or inquiries related to dispatch services. Safety and Compliance: Ensure all vehicles and operations are compliant with safety regulations and company policies. Track and report vehicle inspections, maintenance schedules, and driver logs. Team Collaboration: Work closely with warehouse personnel, operations staff, or field service teams to ensure proper scheduling and resource allocation. Required Skills and Qualifications: Strong communication skills, both written and verbal. Ability to multitask and work in a fast-paced environment. Familiarity with dispatch software, GPS tracking systems, and scheduling tools. Problem-solving skills and the ability to handle emergencies. Attention to detail and organizational skills. Ability to work under pressure and meet deadlines. Knowledge of industry regulations and safety protocols (varies by field). Education & Experience: High school diploma or equivalent required. Experience in dispatching, logistics, or a related field is preferred. Knowledge of the industry’s regulations and practices is an advantage Contact-9990261508 Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Experience: Dispatching: 1 year (Preferred) Work Location: In person
