Director - Talent Operations

Epsilon Data Management

12 - 17 years

40 - 50 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

change management team management operational excellence staffing project management process improvement analytical analytics recruitment business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview As Director - Capacity Operations HUB, you will lead the operational backbone of our hiring and staffing functions
Your focus will be on driving excellence in hiring operations, audit, governance, data accuracy, recruitment systems, and the adoption of AI and automation
You will champion process efficiencies, continuous improvement, and innovative ideas to reduce manual effort and enhance stakeholder experience - enabling staffing and hiring teams to operate more efficiently and effectively

Responsibilities Key Responsibilities

Operational Excellence: Oversee and optimize all operational processes related to hiring, staffing, audit, systems, policy guidelines, data accuracy and governance
Recruitment Systems Automation: Lead the implementation and continuous improvement of recruitment systems, ensuring data integrity and compliance
Drive the adoption of automation and AI to streamline operations, reduce manual tasks, and improve process efficiency
Process Improvement: Identify, design, and implement process improvements and system enhancements to support business goals
Stakeholder Collaboration: Collaborate with stakeholders (staffing, hiring, HR, and business leaders) to understand needs and deliver operational solutions that improve their effectiveness
Governance Compliance: Establish and maintain robust governance frameworks to ensure operational excellence and compliance
Audit Quality Assurance: Lead operational audits and quality assurance initiatives to ensure high standards and continuous improvement
Innovation: Foster a culture of innovation, encouraging new ideas to enhance automation and operational efficiency
Change Management: Support change management initiatives to ensure smooth adoption of new processes and technologies
Team Management Development Team Leadership: Lead, inspire, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement
Learning Development: Champion ongoing learning and professional development opportunities for team members to build critical skills and support career growth
Talent Development: Identify and nurture high-potential talent within the team, providing coaching, mentorship, and growth opportunities
Team Building: Build a strong, cohesive team culture that values diversity, inclusion, and mutual respect
Measurement Progress Tracking KPIs Metrics: Define, track, and report on key performance indicators (KPIs) to measure operational effectiveness, process efficiency, and stakeholder satisfaction
Data-Driven Decisions: Utilize data and analytics to monitor progress, identify trends, and drive continuous improvement
Progress Reviews: Conduct regular reviews of team and process performance, implementing corrective actions as needed to achieve targets
Transparency: Ensure clear communication of goals, progress, and outcomes to team members and stakeholders
Impact Directly improve the efficiency, accuracy, and effectiveness of hiring and staffing operations
Enable stakeholders to focus on strategic priorities by reducing operational friction and manual workload
Drive measurable improvements in process quality, compliance, and stakeholder satisfaction
Build and sustain a high-performing, future-ready operations team
Position the organization as a leader in operational excellence and innovation within the talent operations domain
Set Yourself Apart With Experience leading operational transformation and automation initiatives
Certifications in Project Management, Lean Six Sigma, Capacity/Operations Management, or related disciplines
Ability to drive a culture of continuous improvement and innovation

Qualifications

12+ years in operations, HR shared services, or recruitment operations, preferably in a global environment
Proven leadership in managing cross-functional operational teams and large-scale process improvement programs
Strong analytical and problem-solving skills, with experience in operational audits and data-driven decision-making
Demonstrated expertise in recruitment systems, automation, and AI-driven process improvement
Excellent communication, stakeholder management, and change leadership skills
Bachelor s or Master s degree in Business, Operations Management, HR, or related field; MBA or advanced degree preferred

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