City Operations - Manager (Surat/Coimbatore)

Manager - City Head

Delhivery Local Service line -

Delhivery Local About the service line A newly launched B2B marketplace in the intracity logistics business, aggregating the fragmented supply and generating volumes for them from all kinds of B2B customers (Corporate, SMEs, Agri-commodity traders, etc)

Job Responsibilities:

• Owning and leading end-to-end city business and P&L for the local service - business planning, strategizing, and executing operations to meet and exceed targets
• Defining, prioritizing, and executing sustainable solutions for supply growth keeping demand goals in line of sight
• Owning a full stack of roles from Supply, Operations, Localised marketing, and Demand growth
• Working closely with the central team and solving long and short-term issues with sustainable solutions
• Help the team nurture partners and solve issues by coordinating with internal teams. Invest yourself in strategic client relationships and help the team grow those accounts
• Hire, train & grow the city supply and operations team.

Key Requirements:

• Should have 5+ years of experience with substantial experience in driving numbers, business development, and exposure to operations and marketing
• Enjoys solving complex problems through analytical excellence and commercial acumen
• Has strong people skills with experience in managing and leading layered teams and budgets
• Proven track record of achieving targets - including planning, team management, and execution of plans to achieve the desired business goals
• Key metrics understanding of logistics business (Fulfillment, pickup time, etc)
• Partner Quality operations and partner pricing understanding
• Category management / Fleet management and P&L understanding of different vehicles( 2w, 3w, 4w, etc)
• Should possess a strong work ethic and willingness to get hands dirty and get stuff done