Director / Sr. Manager - India Telecom Carrier management

About the Role:

We are looking for an energetic & experienced person to join the Global Voice cloud OPS team.

This position requires in-depth knowledge of Indian VoIP, PSTN, Carrier Partners and the telco transport networks & operations in India

This role is focused on expanding launched RC services in the Indian market with full PSTN telco with the RingCentral Cloud UCaaS and CCaaS experience

Key responsibilities:

• Become SME of RC Cloud based UCAAS for Voice, Conferencing, Web Meetings
• Work directly with Indian Telco Carriers, Regulators and Inspectors be a Champion of RC architecture and compliant solutions
• Create and manage proof of concept and as implemented models & diagrams for new and existing carriers and trunks
• Lead and drive new and existing carriers and connections from NDA, MSA and Contract phases into live production in service
• Manage and assist to create Carrier Interconnection agreements
• Liaise with cross functional teams for validation of concepts with NetOps team, Telco SBC team, Numbers team, DBAs, Engineering, Product and sales teams
• Create & maintain pre & post implementation of carrier trunk configurations, diagrams and call flow expectations
• Design and grow HA carrier configurations with RC Telco Network Components & carriers and to grow and scale with the RingCentral VoIP Network
• Follow and design operational process and procedure documents and network change management records
• Join in planning sessions internal and external for all projects related to new and existing carriers trunking changes
• Identify and scope all steps and tasks needed for each project
• Create Epic, Master and sub tasks to manage them thru completed for all needed teams involved in task tracking systems
• Insure that all projects and initiatives are completed on time and on budget
• Provide administrative management to team of dev ops engineers
• Lead a team of number analysts

Ideal Candidate must have:

• Knowledge of India telecommunications networks and environments
• Knowledge of India telecommunications licenses, regulations and laws
• Knowledge of India telecommunications lawful intercept services

• Experience and familiarity in PSTN & VoIP terminologies
• Experience in building and maintaining new and existing relations with carriers in the India market
• Experience and knowledge of KYC processes and services
• Working knowledge of India geographic telecom Circles, dial plans
• Working knowledge of India specific call flow limits related to PSTN and VoIP Partitioning with and without OSP Indian licensed network
• Experienced in Contract Negotiation & Voice and Data Transport Buying
• Experienced in sourcing NDA, MSA, Interconnect, Unilateral and Bilateral Agreements
• Experienced with Carrier/Vendor Invoice Reconciliation and Disputes
• Experience in measuring, monitoring and augmentations for Capacity Planning
• Experienced with MOU Usage Cost modeling, Past, Preset, Forecasting
• Experienced in Least Cost Routing principles for Domestic and Intl traffic
• Deep Experience with CDR Analysis and with Network Cost Analysis
• Experienced with methods of sip trunk topology - over www, over peer, over IPsec vpn, over private networks

• Strong analytical and troubleshooting skills
• Ability to handle multiple concurrent tasks and projects
• Experience in leading a technical team

Ideal candidate should have:

• Demonstrated ability to work in a fast paced environment. We want candidates with the entrepreneurial spark!

• In depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions
• An assertive attitude to take initiative in seeking out solutions for problems to optimize performance and quality
• Analytical approach to troubleshooting and problem solving that is strong in isolation, triage and correlation
• Team and cooperative work ethic and approach
• Explore solutions to problems with consideration of full sense of ownership
• Excellent email and verbal communications skills working with Vendors and external partners
• Using a system for creating and managing tickets for tracking and momentum
• A tenure of at least 5+ years in similar role
• Must have a high level of technical and analytical knowledge and the ability to handle multiple tasks simultaneously
• Must have a strong strategic thinking capacity, effective communication skills
• Existing knowledge of RC Core telephony components is an advantage

• Ability to create network & call flow diagrams
• Knowledge of the functional role of a trunk side SBC such as Sonus Networks platform experience with Ribbon Sonus EMS, Sonus SBC, Sonus PSX
• Advanced level understanding of SIP, RTP, RTCP and related
• In-depth understanding of MOS Score, Jitter, Delay, etc. and how to plan and consider the effects of these on network designs.