Director of Maintenance

Job Title:

Reports to:

Location:

Experience (in years)

Nature of work:

About Ashoka University

About the Team:

The Special Projects Department at Ashoka University is a pivotal operational unit responsible for the comprehensive management of campus infrastructure and essential services. Our mission is to cultivate a robust and impeccably maintained environment across all university facilities. Key areas under our direct purview include the strategic oversight of Maintenance operations, implementation of stringent Health and Safety protocols, and development of Horticulture services. We seek dedicated professionals to contribute to our continuous efforts in sustaining and enhancing the university's physical landscape.

Role and Responsibilities:

Strategic Oversight & Planning:

maintenance, aligning with the university's growth and infrastructure needs.

Operational Excellence:

conditioning, fire services, water supply, electricity supply, and general building work, ensuring

uninterrupted functionality and efficiency.

Issue Resolution & Reporting:

Incident Management:

System Performance Monitoring:

Contractor & Vendor Management:

i. Set and monitor processes for effective liaison with contractors for detection and rectification of

malfunctions, ensuring all work is completed as per SLAs.

ii. Develop and implement strategies for liaison with suppliers regarding any damage, loss, or

malfunction of building supplies.

iii. Lead the process for collecting quotations, conducting detailed quotation analysis, and making

data-driven recommendations for vendor selection and approvals.

iv. Regularly evaluate the service levels of all contractors and vendors, providing feedback and ensuring continuous improvement.

v. Manage and revise existing contracts with vendors, leading contract renewal negotiations and

ensuring competitive terms.

vi. Conduct monthly (or as required) vendor meetings to review performance, agree on evaluations, and plan for future maintenance activities.

Team Leadership & Workflow Optimization:

i. Ensure that Assistant Property Managers (APMs), Shift Engineers (SEs), and Executives are

effectively following up on all requests/complaints from university employees.

ii. Implement and monitor processes to ensure all equipment is in good working order, including

regular checks by the maintenance team.

iii. Oversee and ensure the implementation of proper cleaning, hygiene, and waste management

protocols across the campus.

Statutory Compliance & Public Relations:

i. Responsible for maintaining excellent public relations with all local statutory bodies (e.g., municipal corporations, fire departments, electricity boards).

ii. Liaise effectively with telecommunication agencies to ensure seamless connectivity infrastructure.

iii. Ensure strict statutory compliance with ESIC, PF, Labor Laws, and other relevant regulations by all university vendors and internal maintenance staff.

Inventory & Resource Management:

Qualifications and Skills Required:

Qualifications:

Bachelor's degree in Engineering (Mechanical, Electrical, Civil) or a related field like Facilities Management.

Experience in a university or large institutional setting would be highly advantageous due to the unique blend of academic, residential, and public spaces, and diverse stakeholder needs.

Skill Sets:

Great Leader: You need to be excellent at guiding, motivating, and developing your team, helping them grow and work well together.

Clear Communicator: You must speak and write clearly, explaining technical things simply to everyone from students to top leaders.

Smart Problem-Solver: You should be good at figuring out why problems happen and finding practical, lasting solutions, even in emergencies.

Relationship Builder: It's vital to get along well with students, faculty, staff, and outside contractors, building trust and cooperation.

Customer Focused: Always think about how your work impacts the university community and strive to provide the best service.

Adaptable: Be ready to handle changes, new technologies, and unexpected situations calmly and effectively.

Honest & Professional: Always act with integrity, take responsibility for your work, and maintain high standards.