DIRECTOR OF HUMAN RESOURCES

Administration

• Ensure alignment of departmental activities with the Corporate Human Resources Strategy and oversee the implementation of relevant hotel-level initiatives.
• Represent the Human Resources function on the Hotel’s Executive Committee.
• Coordinate and monitor all activities within the Human Resources Division.
• Prepare, maintain, and update the Human Resources Departmental Operations Manual.
• Ensure compliance with all Company and Hotel Human Resources policies and procedures.
• Ensure strict adherence to government-mandated labor laws and employment legislation.
• Oversee employee welfare programs, ensuring benefits are competitive and relevant to the local market.
• Ensure timely submission of required Human Resources documentation to Divisional/Regional HR Specialists.
• Conduct regular departmental communication meetings to foster transparency and engagement.

Customer Service

• Support the hotel’s commitment to service excellence by recruiting and training individuals who deliver outstanding guest experiences.
• Ensure the Assistant Human Resources Manager provides professional, courteous, and empathetic service to internal customers and visitors to the HR Division.

Financial Management

• Contribute to the hotel’s financial objectives through effective and efficient HR management.
• Prepare the Annual Human Resources Budget in alignment with hotel goals.
• Maintain optimal staffing levels and payroll systems to maximize productivity and control labor costs.
• Research and recommend competitive compensation, benefits, and incentive structures.
• Ensure strict adherence to departmental budgets, cost control measures, and proper expenditure approvals.
• Ensure compliance with all financial policies, procedures, and reporting requirements related to HR operations.

Marketing & Communication

• Implement a robust Employee Communications Program to enhance awareness of Hyatt International’s Corporate Strategy and operational philosophy.

Operations

• Ensure that employee facilities meet Hyatt International’s standards of quality and functionality.
• Represent the hotel in union negotiations and related activities, in collaboration with the Regional HR Specialist and hotel management.

Personnel Management

• Ensure fair and consistent treatment of all employees in accordance with employment terms, local laws, and company policies.
• Oversee the recruitment and selection process, providing effective solutions to departmental hiring needs.
• Support the development of supervisory and managerial staff through succession planning, coaching, mentoring, and leadership training.
• Oversee the training and development function for all hotel employees.
• Assist in the training of HR team members to ensure they possess the necessary skills for optimal performance.
• Foster strong professional relationships across all employee levels, with a focus on welfare, safety, and career development.
• Ensure employees report to duty punctually, maintain proper grooming standards, and adhere to uniform and identification protocols.
• Champion the implementation of “The People Philosophy” across all hotel departments.

Other Responsibilities

• Maintain professional relationships with counterparts in competitor hotels, business partners, and relevant external organizations.
• Adapt to changes in the Human Resources function as influenced by industry trends, company directives, and hotel needs.
• Understand and comply with the hotel’s Employee Handbook, particularly policies related to fire safety, hygiene, health, and workplace safety.
• Attend training sessions and meetings as required.
• Perform any other duties and responsibilities as reasonably assigned.