Director of Customer Success– US B2B SaaS

About us:

Y Combinator

Generative AI

Role: Director of

Customer Success Manager – US B2B SaaS

• Location: Bangalore (US Time Zone / Night Shift)
• Experience: 5–10 years (with 2+ years in US Market)
• Budget: 20-27 LPA
• Shift: US Time Zone - Night Shift
  

What We’re Looking For:

Director of Customer Success Manager – US B2B SaaS

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Must-haves

• Currently working in the US market
• Leading a team of 3 – 4 CSMs
• Strong experience in B2B SaaS (ideally in startups up to Series D)
• Experience with $30K–$200K ARR per client
• Hands-on experience (not just customer support)
• Customer-obsessed, sales-driven, and startup-ready
  

What You'll Do

• Be the face of the company post-sale — leading customer relationships and ensuring ongoing value delivery.
• Identify and pursue upsell/cross-sell opportunities, partnering with Sales to close.
• Lead customer onboarding and implementation, ensuring smooth handoffs and successful adoption.
• Conduct weekly/biweekly syncs and Quarterly Business Reviews (QBRs) to track progress, align on goals, and maintain executive buy-in.
• Ensure timely resolution of customer queries with in-depth product knowledge and a problem-solving mindset.
• Drive advocacy through referrals, testimonials, case studies, and co-marketing initiatives.
• Orchestrate executive dinners, micro-events with Sales to deepen engagement and foster trust.
• Collaborate closely with Product, Operations, and Sales to deliver a seamless and high-impact customer experience.
• Continuously gather product feedback and market insights to help shape our roadmap.
  

What We're Looking For

• Minimum 2 years of experience in a Customer Success or Account Management role in B2B SaaS targeting the US market.
• Proven track record managing mid to high ACV accounts ($60K–$200K) with strong stakeholder engagement.
• Strong background in engineering services sales, SaaS, or AI-driven business solutions.
• A mindset defined by customer obsession, speed, and ownership — you go the extra mile.
• Excellent communication, relationship-building, and organizational skills.
• Bonus: Experience working with AI-powered products or in fast-paced startup environments.
  

Why Join ?

• Competitive base salary with performance-based incentives.
• Opportunity to work with cutting-edge AI solutions in Insurtech.
• Work with a fast-growing, YC-backed startup in a high-impact role.
• Collaborative and dynamic work culture with high career growth potential. If you’re a strategic thinker, sales-driven, and passionate about AI-powered solutions, join us and help shape the future of AI in underwriting!