Director - Inside Sales

Role Overview: As the Director of SMB Sales at Freshworks, you will be responsible for driving sales growth and expanding the market presence across the SMB segment. Leading a dynamic team, you will spearhead strategic sales initiatives tailored to the unique needs of small and medium-sized businesses worldwide. Your primary focus will be on crafting and executing strategies to drive revenue and optimize sales performance. This pivotal role demands a seasoned leader with a deep understanding of SMB dynamics, a strategic mindset, and a track record of delivering tangible results in sales leadership within the software and SaaS industries. You will play a crucial role in driving Freshworks" mission forward with innovative solutions and driving sustainable growth in the SMB segment. Key Responsibilities: - Demonstrating 12+ years of success in software sales, particularly in the SMB segment. - Managing sales and territory, with a focus on nurturing high-performing sales teams. - Leading teams of 30 or more, emphasizing effective coaching and development to drive results. - Strategically growing businesses, exceeding sales quotas, especially within the SMB market. - Articulating a clear vision and setting strategic goals for the SMB sales business, aligning with overall company objectives. - Identifying new opportunities within industry verticals and executing tailored expansion strategies for the SMB segment. - Applying solution selling methodologies and navigating complex sales cycles, particularly with CXOs. - Willingness to work in all shifts for effective engagement with regional teams and customers. - Maintaining operational rigor, including monitoring sales activities, conducting reviews, and ensuring forecast accuracy through meticulous CRM management. - Proactively collaborating cross-functionally with departments like Marketing, Sales Development, Pre-Sales, Sales Operations, Legal, and Finance to drive cohesive strategies and achieve collective goals. Qualifications: - 12+ years of demonstrated success in software sales, particularly in the SMB segment. - Minimum of 5 years in sales management and territory management roles, with a proven ability to cultivate and nurture high-performing sales teams. - Experience leading teams of 30 or more, focusing on driving results through effective coaching and development. - Proven track record of strategically growing businesses and consistently surpassing sales quotas, specifically within the SMB market. - Proficiency in articulating a clear vision and setting strategic goals for the SMB sales business, aligning with overall company objectives. - Strong background in identifying new opportunities within industry verticals and executing expansion strategies tailored to the SMB segment. - Comprehensive understanding of solution selling methodologies and experience in navigating complex sales cycles, particularly with CXOs. - Willingness to work in all shifts to effectively engage with regional teams and customers. - Commitment to maintaining operational rigor, including monitoring sales activities, conducting effective reviews, and ensuring forecast accuracy through meticulous CRM management. - Proactive approach to cross-functional collaboration, working closely with departments such as Marketing, Sales Development, Pre-Sales, Sales Operations, Legal, and Finance to drive cohesive strategies and achieve collective goals.,