Director - Inside Sales

Job Description: As the Director of SMB Sales at Freshworks, you will be responsible for driving sales growth and expanding market presence across the SMB segment. Leading a dynamic team, you will spearhead strategic sales initiatives tailored to the unique needs of small and medium-sized businesses globally. Your key focus will be on crafting and executing strategies to enhance revenue and optimize sales performance. This pivotal role requires a seasoned leader with a deep understanding of SMB dynamics, a strategic mindset, and a proven track record of delivering tangible results in sales leadership within the software and SaaS industries. Your role will play a crucial part in advancing Freshworks" mission with innovative solutions and driving sustainable growth in the SMB segment. Qualifications: - 12+ years of successful experience in software sales, particularly in the SMB segment. - Minimum of 5 years in sales management and territory management roles, demonstrating the ability to cultivate and nurture high-performing sales teams. - Experience in leading teams of 30 or more individuals, focusing on driving results through effective coaching and development. - Proven track record of strategically growing businesses and consistently surpassing sales quotas, specifically within the SMB market. - Proficiency in articulating a clear vision and setting strategic goals for the SMB sales business, aligning with overall company objectives. - Strong background in identifying new opportunities within industry verticals and executing expansion strategies tailored to the SMB segment. - Comprehensive understanding of solution selling methodologies and experience in navigating complex sales cycles, particularly with CXOs. - Willingness to work in all shifts to effectively engage with regional teams and customers. - Commitment to maintaining operational rigor by monitoring sales activities, conducting effective reviews, and ensuring forecast accuracy through meticulous CRM management. - Proactive approach to cross-functional collaboration, working closely with departments such as Marketing, Sales Development, Pre-Sales, Sales Operations, Legal, and Finance to drive cohesive strategies and achieve collective goals. Additional Information: All your information will be kept confidential according to EEO guidelines.,