Director - Employee Relations

Our Story:

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Caf extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role: Director - Employee Relations/ Industrial Relations

Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics/ Liasoning with Govt officials , Labour Laws

Location:

Reporting to:

Core Areas:

Qualification:

Experience:

Responsibilities, aka, what we'd like you to deliver:

• Collaborate with the city teams and HR team to maintain a positive and compliant workplace by handling employee grievances, conducting investigations, managing conflicts, and ensuring adherence to labor laws and company policies
• Conflict resolution: Act as a primary point of contact for employees and managers, mediating conflicts and resolving grievances in a timely and effective manner.
• Investigations: Conduct thorough and objective investigations into employee complaints and disciplinary issues, ensuring fair and consistent processes.
• Legal compliance: Ensure compliance with all relevant labor laws, regulations, and company policies by staying updated on legal changes and providing guidance to management.
• Policy and procedure: Assist in developing, implementing, and communicating workplace policies, procedures, and programs related to employee conduct and relations.
• Risk mitigation: Proactively identify potential risks and develop strategies to prevent future employee relations issues and mitigate legal exposure.
• Training and development: Coach managers on performance management, conflict resolution, and other employee relations topics.
• Employee engagement: Implement initiatives such as surveys, feedback channels, and recognition programs to promote a positive and engaged workforce.
• Prevent any type of unionisation in the organisation and has ability to maintain confidentiality and handle sensitive situations with diplomacy and integrity.

What We're Looking For

• People with endless curiosity and hunger to learn
• Owners who will think of Zepto as their own venture
• Operators obsessed with customer experience
• Good knowledge of labour regulations
• Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.