Director Customer Success

Associate Director Customer Success

About QuickSellFounded in 2017 by Deepak Bhagchandani, QuickSell is a fast growingB2B e- commerce digital enablement platform which has grown fast inthe last 3 years and is Used by 1 million plus businesses in 100 pluscountries across the globe. QuickSell is an advanced productcataloging, communication and commerce suite built for smallbusinesses worldwide selling different types of visual anddesign-oriented products like jewelry, clothing, handicraft s,home-decor, etc. enabling them to sell their products seamlessly onmobile. With backing from prominent investors like InfoEdge andBeenext we are empowering 12 Lac+ SMBs across the globe to boosttheir sales conversion rates using WhatsApp and mobile.Responsibilities: Drive Customer Success Outcomes Increase renewal rates and reduce churn Expand our revenue in accounts through cross-sell andup-sell Influence future lifetime value through higher productadoption, customer satisfaction and overall health scores Drive new business growth through greater advocacy andreference-ability Define and Optimize Customer Lifecycle Map customer journey Develop listening points in journey (e.g., usage,satisfaction, etc.) Standardize interventions for each point in journey Define segmentation of customer base and varyingstrategies Identify opportunities for continuous improvement Learn from best practices in industry Manage Customer Success ActivitiesAbout you: You have experience in working in a customer success role,ideally within a SaaS company You have previous experience in managing, growing and gettingthe best out of a team of CSMs You love speaking to customers and understanding and solvingtheir problems, and have excellent verbal and writtencommunication skills You re happy working in a busy, buzzy environment and areadept at juggling multiple priorities at a time You re tech savvy and have a genuine interest in soft ware andproducts