We are seeking someone to join our team as a Team supervisor in Client Onboarding and Regulatory Services (CORDS) to help drive strategic initiatives within Client Reference Data.In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationship. This is a team supervisor position at a Director level within the Core Services team.Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What You'll Do In The Role
- Authorising settlement instructions updated in Agent Bank and SIREN.
- Completion of Firm instruction updates
- Authorising confirmation updates in Flexcon (FC3)
- Quality checking the creation and maintenance of client accounts
- Risk management through the daily review of priority clients, adhering to benchmarks and Service Level Agreements.
- Escalate potential issues to the team manager.
- Recommend opportunities to increase efficiency / productivity through analysing resource and system usage, and identifying processing weaknesses.
- Ensure team is accurately tracking & processing and carrying out Supervisory checks for every request validated by the team.
- To ensure any queries and stakeholders requests are communicated appropriately to the relevant individuals/teams and to escalate any issues which could have an impact on the firm's franchise.
- Adept at managing large team sizes ranging from 10-25 team members, handling processes and projects
- Manage performance management cycle for the team by conducting regular 1 to 1's with Team members to address the areas of career development, training, performance and business processing
What You'll Bring To The Role
- Ensure reduction of errors by maintaining appropriate controls.
- Conduct deep dive reviews on the incidents, aiming to analyze root causes and put forward suggestions for remediation.
- Manage key global stakeholder relationships and proactively identify and implement tactical and strategic opportunities to enhance the existing experience. This will involve working closely with teams outside including business units, settlements and technology.
- Mentoring team members including new recruits by providing adequate insights which enables smooth functioning of day to day activities and ensure best practice is implemented as part of the Team's daily processing requirement, > Education: Industry qualifications i.e. Securities Institute or Bachelors Degree & Tech Savvy
- 8-10 years of Experience in Financial Industry
- Project management experience an added advantage
- Strong numeracy and analytical skills
- Operations experience and basic understanding of products.
- Accuracy, attention to detail, good organization skills
- Strong Communication (Writing and Verbal) Skills. Effective interaction with others across departments and regions
- Excellent knowledge of Microsoft Office, and/or other relevant applications
- Ability to quickly digest new information and learn new businesses and processes
- Attention to details, Work independently & Proactive and self-motivated
What You Can Expect From Morgan Stanley
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
