Director - Account Management & Client Engagement

Role Overview: You will be joining Aeries Technology as an Account Management & Client Engagement professional within the Corporate Business Unit. With over 15 years of experience, you will play a crucial role in providing strategic advisory to C-level stakeholders, managing client relationships, overseeing transformation initiatives, and ensuring compliance and governance frameworks are aligned. Your focus will be on driving operational efficiency, transformation, and client satisfaction. Key Responsibilities: - Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives. - Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions. - Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA, and executive leadership. - Oversee key deliverables including transformation roadmaps, reporting, and governance. - Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction. - Support account growth through proactive engagement and trusted advisory support. - Lead end-to-end transformation initiatives for client organizations, focusing on automation and digitization across operations. - Collaborate with global teams to drive change management and implement scalable, future-ready operating models. - Deliver strategic insights and solutions on internal controls as part of broader transformation programs. - Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity. - Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed. - Provide local leadership and act as a senior representative for the Hyderabad/client site. - Managing leadership visits, strategic reviews, and governance meetings as needed. - Serve as a point of escalation and guidance for cross-functional teams on-site. - Ensure effective communication and coordination between corporate leadership and Hyderabad operations. - Foster a strong and cohesive workplace culture aligned with Aeries values and operational goals. Qualification Required: - 15+ years of experience across account management, client partnership & transformation. - Preferred industry experience in Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting. - Strong understanding of technology platforms, enterprise systems, and digital transformation concepts. - Ability to build trusted relationships with senior client stakeholders. - Proven track record of managing key accounts, client relationships, and growing accounts. - Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients. - Skilled at managing expectations, handling escalations, and navigating complex client environments. - Strong grasp of project management methodologies. - Collaborative working style with both clients and internal teams. - Ability to thrive in fast-paced, high-growth, or ambiguous environments. - Preference will be given to candidates based in the Hyderabad location. (Note: Any additional details of the company were not present in the provided job description.),