Direct Fulfillment Assitant Manager

Who You’ll Work With

As the DF Site Lead, you will work closely with Arista’s internal planning and logistics teams and the DF partner to ensure seamless operation of the Pick, Pack, and Ship (PPS) process. You will also collaborate with the customer support teams to address any shipment-related issues, and with global DF/IC managers during weekly and bi-weekly meetings to discuss operational performance and KPIs.

What You’ll Do

• Manage the End-to-End PPS Operation:

  Oversee the entire Pick, Pack, Ship (PPS) process, ensuring smooth and efficient daily operations with the DF partner.

• Drive Continuous Improvement:

  Partner with the DF team to implement continuous improvement strategies to increase process efficiency and performance.

• Monitor DF Partner Performance:

  Track and report on key performance metrics (KPIs) weekly and quarterly. Conduct Quarterly Business Reviews (QBR) to evaluate progress and resolve any performance issues.

• Packaging & Inventory Management:

  Ensure the DF partner has the right packaging materials and inventory levels to fulfill shipment orders. Regularly assess and manage inventory accuracy and work with the DF team to resolve any discrepancies.

• Repackaging Advice & Support:

  Provide guidance to the DF partner for any repackaging activities to ensure that all shipments meet company standards.

• Act as Escalation Point:

  Serve as the primary escalation point for any operational issues at the local DF site.

• Customer/Partner Issue Resolution:

  Address and resolve any shipment-related issues, ensuring that customers and partners are satisfied with the service.

• Collaborate with Arista Teams:

  Work with Arista’s

  planning and logistics teams

  to ensure smooth operations and timely shipment delivery.

• ECO & QAN Compliance:

  Ensure DF partners promptly execute Engineering Change Orders (ECOs) and Quality Alert Notifications (QANs) as required.

• Surge Capacity Management:

  Ensure the DF partner is capable of handling surge capacity, especially during peak demand periods.

• Cycle Count & Inventory Accuracy:

  Perform onsite quarterly cycle counts and resolve any inventory discrepancies with the DF partner.

• Execute Netsuite Transactions:

  Process receiving and shipping transactions in Netsuite (NS) to maintain accurate inventory records.

• Reporting & Presentation:

  Prepare and present quarterly DF KPI performance reviews and QBR slides to management.

• Attend Key Meetings:

  Participate in evening weekly staff meetings and bi-weekly DF/IC meetings to discuss operational updates and performance improvements.

Collaboration with:

• DF Partner Teams:

  Directly collaborate with DF partner teams to ensure smooth operations and resolve any performance or operational challenges.

• Arista Planning & Logistics Teams:

  Work with Arista's internal teams to manage logistics and support daily operational needs.

• Customer Service Teams:

  Address any shipment-related issues and collaborate on customer satisfaction matters.

• Global DF/IC Managers:

  Participate in regular calls and meetings with global teams to review operational performance and strategic direction

Qualifications

• Preferably a Bachelor’s degree in Mechanical/Industrial Engineering, Operations Management, or a related field.
• At least 3 years of experience in managing contract manufacturers or working in an operational/engineering role within an EMS (Electronics Manufacturing Services) environment.
• Experience managing supply chain operations and inventory management.
• Proficient in managing logistics, packaging, and performance reporting.
• Experience with Netsuite (NS) for inventory and transaction management is a plus.
• Strong problem-solving and critical thinking skills, able to work independently and resourcefully.

• Working Hours: 9 AM to 6 PM (6 working days, excluding Sunday), with evening calls every week or bi-weekly with Global DF/IC Managers.