Dining Service Manager

Job Title: Dining Service Manager

Location: Khaleez Restaurant, Tirur

Reporting to: General Manager

About Us:

Khaleez Hospitality Group is a dynamic and award-winning restaurant chain celebrating 6 years of excellence in the industry. With four more outlets, we're expanding our horizons with new, bigger projects. Recently recognized as South India's Best Restaurant, we're committed to delivering exceptional dining experiences.

Job Summary:

We are seeking a dynamic and results-driven Restaurant Manager to lead our dining team with a focus on exceptional customer service, sales growth, and team development. The ideal candidate will be a young professional with a passion for the hospitality industry, excellent communication skills, and experience in managing high-performing teams in fast-paced restaurant environments. As a Dining Service Manager, you will oversee the service team, drive sales growth, and ensure seamless guest experiences.

Key Responsibilities:

1. Team Management:

- Supervise and mentor the service team to ensure exceptional customer service and efficient operations.

- Manage grooming standards, work schedules, appraisals, and training programs for the team.

- Foster a positive work environment, promote teamwork, and encourage professional growth.

2. Sales Growth:

- Develop and implement strategies to drive sales growth, increase revenue, and enhance customer loyalty.

- Analyze sales data, identify trends, and make informed decisions to optimize sales performance.

3. Guest Relations:

- Ensure exceptional guest experiences, respond to feedback, and resolve complaints in a timely and professional manner.

- Build strong relationships with guests, vendors, and stakeholders to promote the restaurant's reputation.

4. Dining Management:

- Oversee dining operations, including table management, service standards, and ambiance.

- Ensure seamless execution of events, parties, and special occasions.

5. Complaint Management:

- Handle guest complaints and concerns in a professional and timely manner.

- Implement corrective actions to prevent future occurrences and improve overall guest satisfaction.

6. Training and Development:

- Develop and implement training programs to enhance team knowledge, skills, and performance.

- Conduct regular coaching sessions, feedback, and evaluations to ensure team growth.

Requirements:

- 3+ years of experience in restaurant management or supervisory roles, preferably in fast-paced environments.

- Strong leadership and team management skills, with the ability to motivate and inspire teams.

- Excellent communication, interpersonal, and customer service skills.

- Proven track record of driving sales growth, improving customer satisfaction, and reducing complaints.

- Ability to work in a dynamic environment, prioritize tasks, and manage multiple responsibilities.

- Strong analytical and problem-solving skills, with the ability to make informed decisions.

Preferred Qualifications:

- Hospitality degree or certification.

- Experience with restaurant management software and POS systems.

- Knowledge of labor laws, health and safety regulations, and industry standards.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and dynamic work environment.

- Recognition and rewards for outstanding performance.

If you're a motivated and customer-focused professional with a passion for the hospitality industry, we'd love to hear from you! Apply now to join our team as a Dining Service Manager

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Food provided
• Health insurance
• Provident Fund

Work Location: In person