Restaurant Captain

Job Tittle : Restaurant Captain Reporting To : Restaurant Manager Location : Khaleez Restaurant, Tirur About Us Khaleez Hospitality Group is a dynamic and award-winning restaurant chain celebrating six years of excellence in the industry. With two restaurant outlets and two bakery outlets, we're expanding our horizons with new, larger projects. Recently recognized as South India's Best Restaurant, we remain committed to delivering exceptional dining experiences. Job Description: As a Captain, you will oversee the service operations, ensure exceptional customer service, and maintain high quality and efficiency in our restaurant. JOB RESPONSIBILITIES : Customer Service: Greet and welcome guests, ensuring a warm and inviting atmosphere. Take orders, answer questions, and provide menu recommendations. Ensure prompt and attentive service, resolving any customer complaints or issues. Present an accurate final bill to the guest and process the payment. Possess in-depth knowledge of the menu, including ingredients, preparation methods, and pairing suggestions Restaurant Operations: Oversee the front-of-house operations, ensuring a smooth and efficient service. Target Oriented Manage table assignments, seating, order taking and wait times. Coordinate with the kitchen staff to ensure timely food delivery and resolve issues. Overseas and monitor the cleanliness of the restaurant. Responsible for taking away restaurant-related equipment. Teamwork: Supervise and coordinate the activities of servers, bussers, and hosts/hostesses. Assign tasks, provide guidance, and support team members to ensure excellent service. Monitor and evaluate team performance, providing feedback and coaching as needed. Communication: Communicate effectively with guests, team members, and management. Provide feedback and suggestions to improve restaurant operations and customer service. Qualifications: 2+ years of experience as a Restaurant Captain or in a similar role. Bachelor's degree in Hospitality, Restaurant Management, or a related field. Knowledge of restaurant operations, customer service, and quality control. Skills and Behavioural competencies: Work in a fast-paced, dynamic restaurant environment. Ability to provide excellent customer service, including greeting customers, taking orders, and serving food and drinks. Strong leadership and team management skills. Excellent communication and interpersonal skills. Knowledge of menu items, ingredients, and preparation methods to answer customer questions and make recommendations. Ensure that your uniform is clean, pressed, and well-maintained at all times. Ability to work flexible hours, including evenings, weekends, and holidays. If you're passionate about delivering exceptional guest experiences and leading a team, please submit your application, including your resume. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Commuter assistance Food provided Health insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person