Digital Sales & Support Representative

Join TalentPop App as a Digital Sales & Support Representative!

Digital Sales & Support Representative

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
  

What We’re Looking For

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
• Detail-oriented, self-motivated, and solution-focused.
  

Why Join TalentPop App?

• Performance-based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup.
• Supportive and collaborative team culture with room for career growth.
  

When applying, please include the application code:BCS

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!