Digital Sales & Support Representative

Join TalentPop App as a Digital Sales & Support Representative! TalentPop App is redefining how e-commerce brands connect with their customers by collaborating with fast-growing online businesses to deliver top-tier service and sales support. If you are someone who excels at transforming questions into solutions, challenges into opportunities, and conversations into conversions, then this role is perfect for you. We are seeking a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you will support customers throughout their shopping experience, contribute to sales goals, and retention efforts. If you are ready to make an impact while working from home, we would love to have you on board! Responsibilities: - Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism. - Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions. - Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy. - Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards. - Customer Insights: Record and share feedback to help improve customer experience and internal processes. - Team Collaboration: Partner with the internal team to align on trends, performance, and ways to enhance the customer journey. Requirements: - Minimum 1 year of experience in e-commerce, customer service, or sales support. - Excellent written and verbal communication skills. - Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus. - Ability to remain calm under pressure and multitask in a remote, fast-paced environment. - Detail-oriented, self-motivated, and solution-focused. Technical Requirements: - Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required). - Personal PC or laptop with a minimum i5 processor. Why Join TalentPop App - Performance-based raises and commission opportunities. - Paid time off for relaxation and recharging. - HMO health coverage or a monthly health stipend for peace of mind. - Recognition bonuses to celebrate your wins. - 100% permanent work-from-home setup. - Supportive and collaborative team culture with room for career growth. When applying, please include the application code: BCS If you are ready to bring exceptional service and smart sales support to the world of e-commerce, apply now and become a Digital Sales & Support Representative at TalentPop App!,