Digital Sales & Support Representative KenyaMOJA.com

1.0 - 5.0 years

0 Lacs

karnataka

On-site

Join TalentPop App as a Digital Sales & Support Representative! TalentPop App is redefining how e-commerce brands connect with their customers by collaborating with fast-growing online businesses to deliver top-tier service and sales support. If you are someone who excels at transforming questions into solutions, challenges into opportunities, and conversations into conversions, then this role is perfect for you. We are seeking a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you will support customers throughout their shopping experience, contribute to sales goals, and retention efforts. If you are ready to make an impact while working from home, we would love to have you on board! Responsibilities: - Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism. - Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions. - Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy. - Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards. - Customer Insights: Record and share feedback to help improve customer experience and internal processes. - Team Collaboration: Partner with the internal team to align on trends, performance, and ways to enhance the customer journey. Requirements: - Minimum 1 year of experience in e-commerce, customer service, or sales support. - Excellent written and verbal communication skills. - Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus. - Ability to remain calm under pressure and multitask in a remote, fast-paced environment. - Detail-oriented, self-motivated, and solution-focused. Technical Requirements: - Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required). - Personal PC or laptop with a minimum i5 processor. Why Join TalentPop App - Performance-based raises and commission opportunities. - Paid time off for relaxation and recharging. - HMO health coverage or a monthly health stipend for peace of mind. - Recognition bonuses to celebrate your wins. - 100% permanent work-from-home setup. - Supportive and collaborative team culture with room for career growth. When applying, please include the application code: BCS If you are ready to bring exceptional service and smart sales support to the world of e-commerce, apply now and become a Digital Sales & Support Representative at TalentPop App!,

Posted 3 weeks ago

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Manual Test Engineer(1-2 Years) Siemens

1.0 - 5.0 years

0 Lacs

haryana

On-site

As a Software Testing professional at Siemens, you will be responsible for testing Cloud-based web and mobile applications through manual testing. Your role will involve understanding requirements and user stories, estimating, test designing, preparing test cases, executing manual tests, reporting defects, tracking progress, and preparing test metrics. Additionally, you will be expected to suggest improvements and enhancements for product requirements while closely coordinating with the Product Owner for requirement understanding and validation. You should have the ability to derive functional and end-to-end test cases covering user scenarios of the product. Taking complete ownership and driving test activities for the project in manual testing will be crucial. Your analytical capabilities, quick learning ability, organizational skills, abstraction capability, and logical thinking will play a significant role in this position. Moreover, you should possess social competence to work effectively in teams, excellent communication skills, customer-focused behavior, solution-oriented mindset, proactive action, and initiative-taking abilities. Your qualifications should include 1-2 years of work experience in Manual Testing, along with a degree in B.E/ B.Tech/ MCA, preferably in Computer Science or IT. You should have at least 1-2 years of experience with software QA tools/processes and manual testing, including basic API testing. Experience in testing web applications, the ability to work in an Agile environment, and an ISTQB certification (Foundation) will be advantageous. Additionally, you should be able to collaborate effectively with other software professionals, contribute at an individual level, and have exposure to tools like JIRA, Azure DevOps, or any test management tool. If you have experience or skills related to a cloud environment like AWS for operational activities, it would be considered a good-to-have asset. Your adaptability to change orientation in dynamically changing project topics will be a valuable trait in this role.,

Posted 1 month ago

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