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Digital Content Management Associate

Digital Content Management Associate

Accenture in India

1 - 3 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform:

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Skills Required

content management marketing strategy consulting technology network power drive data engagement ads design service documentation resolve cms html formatting writing editing creativity excel support triage troubleshooting connect composer tracking analyze metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Marketing Operations - Content management

Designation:

Digital Content Management Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.

What are we looking for?

?Ability to disseminate technical information to a wide range of audiences with varying levels of technical proficiency ? Ability to document processes and update self-service documentation ? Ability to read and understand technical documentation to resolve CMS issues ? Ability to consult clients and on-platform related issues ? Able to prioritize and execute tasks, often with competing priorities ? Capacity to deepen technical and functional knowledge of legacy content management systems ? Basic knowledge of HTML to resolve problem formatting issues Problem Solving - Proficient Writing & editing - Proficient Attention To Detail & Creativity - Advanced English language competency - Proficient Shareholder communications - Proficient Task management - Proficient Computer Skills (MS Excel) - Proficient

?Experience managing various media assets, and an ability to explain each file formats technical limitations in an online content platform ? Analytical problem-solving abilities ? Intermediate knowledge of content management systems ? Excellent computer skills ? Technical support experience Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
Act as the first point of contact, to monitor, triage and resolve platform support issues ? Provide basic access and permissions troubleshooting support for connect composer and Brightspot ? Document platform problem-solving activities from intake to resolution inside the team’s ticket tracking system ? Prioritize incoming tickets according to their urgency and importance, following SLAs ? Analyze metrics to identify opportunities to improve online self-service channels ? Escalate complex issues to Platform Manager, and document resolution process
Update self service platform knowledge base, utilizing data derived from user requests to limit and / or reduce future issue intake, Any Graduation

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Digital Content Management Associate