Manager - Service Sales SCHNEIDER ELECTRIC SINGAPORE PTE LTD

6.0 - 12.0 years

6 - 12 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Foundit logo

We are seeking a highly motivated and experienced Sales Professional with 6-12 years of experience to join our Field Services sales team as a Manager / Sr. Manager at our Bangalore location. This position reports directly to the Regional Sales Head - Services & Solutions (South). This business-to-business sales professional will be adept at prospecting target accounts for new business, maintaining an existing territory of business, and effectively establishing and collaborating with Distributor/partners. Skill Set Required Self-Driven Individual & should be able to deliver the committed target. Agility to meet 2-3 customers daily in the field. Consultative Selling Approach. Strong Techno-Commercial knowledge on UPS & PAC Systems to handle customers for Solution Business & Digital Business. Should be able to work extended hours as necessary. Excellent written and verbal communication. Multitasking capability. Service Sales - Job Description (Offerings) Retrofit & Revamps of UPS, Cooling Units (PAC). Audits & Assessments (Datacenter & Electrical). Data Centre Modernization. Battery Management Systems. IoT Based Cloud Services (Integrated Monitoring of UPS, Battery, etc.). Batteries - VRLA SMF, Lithium-Ion, Modular Battery. Capacitor Sales - AC & DC. Selling Spares. Install Base Management. Booking / Billing & Collection Forecast Weekly

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Quality Manager Customer Success & Experience PNB Housing

6.0 - 10.0 years

12 - 15 Lacs

Noida

Work from Office

Job Title: Quality Manager Customer Success & Experience Location: Noida Department: Digital Business Role Overview: We are seeking a passionate and detail-oriented Quality Manager to lead our Customer Experience (CX) and Contact Centre Quality initiatives. This role will be pivotal in enhancing the overall customer journeyfrom first interaction to digital acquisitionby driving excellence in communication, service quality, and process improvements. Key Responsibilities: Contact Centre Quality Management Monitor and evaluate call quality across outbound channels. Define and implement call quality benchmarks and frameworks. Conduct regular audits, feedback sessions, and training needs analysis. Identify service gaps and drive corrective actions to improve performance. Customer Experience Lead initiatives to enhance customer satisfaction (CSAT), Net Promoter Score (NPS) Map end-to-end customer journeys across touchpointsvoice, digital, chat, and mobile. Collaborate with digital teams to refine onboarding and service experiences. Develop VOC (Voice of Customer) programs and insights dashboards. Digital Business Acquisition Align customer success strategies with digital acquisition goals. Work closely with digital business and marketing team to optimize communication flows, reduce drop-offs, and enhance onboarding journeys. Leverage feedback and analytics to improve conversion funnels. Required Skills & Experience: 610 years of experience in customer service, quality assurance, or CX roles—preferably in BFSI or contact centre-led businesses. Strong knowledge of call quality frameworks and coaching methodologies. Hands-on experience with CRM, QA, and VOC tools (e.g., NICE, Verint, Salesforce). Exposure to digital journeys, customer onboarding, and user experience design. Analytical mindset with excellent communication and stakeholder management skills. Preferred Qualifications: Bachelor’s degree (MBA preferred). Contact centre Training experience will be a plus Experience working with cross-functional teams (marketing, digital, operations).

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