4 Digital Business Jobs

We are seeking a dynamic and visionary leader to join our team as the Head of Insurance Digital Business . This role is pivotal in driving the digital transformation of our insurance business by developing, leading, and executing the digital strategy. The ideal candidate will be responsible for enhancing customer experience, driving business growth, and leveraging innovative technology to modernize our insurance offerings. Please refer to the details below for Major KRA's : 1. Business Expansion 2. Growth Strategies 3. Heading Digital Business, online platform 4. P&L Management

The Specialized Analytics Manager provides full leadership and supervisory responsibility, offering operational/service guidance to team(s) and applying deep disciplinary knowledge to provide value-added perspectives or advisory services. You may contribute to developing new techniques, models, and plans within your area of expertise. Excellent communication and diplomacy are essential skills for this role. You will be responsible for the volume, quality, and timeliness of end results, as well as shared accountability for planning and budgets. Your work will impact an entire area, influencing the overall performance and effectiveness of the sub-function/job family. As a manager, you will have full supervisory responsibility, ensuring team motivation and development through professional leadership, including performance evaluation, compensation, hiring, disciplinary actions, and task delegation. Responsibilities: - Drive multiple projects involving large and complex data sets for analysis/validation, utilizing programming tools such as SQL, SAS, and SAS Macro at a proficient level - Utilize your understanding of Credit card business financials to make financial estimates based on macro-economic and historical trends - Analyze Credit card portfolios, focusing on interest rates, fees, interchange, penalties, and other related aspects - Collaborate with internal and global stakeholders to achieve tangible outcomes - Lead and mentor a team of 10-20 members - Engage with business partners regularly to grasp their strategic priorities, provide context, and propose proactive solutions - Enhance processes and strategies by exploring new data sources, tools, and capabilities - Demonstrate strong storytelling and influencing skills - Work with large and complex data sets to evaluate, recommend, and support the implementation of business strategies - Identify and compile data sets using tools like SQL and Access to predict, improve, and measure the success of key business outcomes - Document data requirements, data collection/processing/cleaning, and exploratory data analysis, potentially employing statistical models/algorithms and data visualization techniques - Be referred to as a Data Scientist in this role - Specialize in marketing, risk, digital, and AML fields as needed - Assess risk appropriately in business decisions, considering the firm's reputation and compliance with laws and regulations while maintaining ethical standards and accountability Qualifications: - 8-12 years of experience - Experience in a People Manager role - Understanding of Adobe Analytics - Proficiency in SAS and Python - Strong communication skills for coordination with senior business leaders - Knowledge of financials and PNL metrics, particularly in the financial services sector and credit card business - Exposure to Digital Business and familiarity with Digital Performance KPIs Education: - Masters Preferred This job description offers a comprehensive overview of the role's responsibilities and qualifications. Additional job-related duties may be assigned as necessary.,

We are seeking a highly motivated and experienced Sales Professional with 6-12 years of experience to join our Field Services sales team as a Manager / Sr. Manager at our Bangalore location. This position reports directly to the Regional Sales Head - Services & Solutions (South). This business-to-business sales professional will be adept at prospecting target accounts for new business, maintaining an existing territory of business, and effectively establishing and collaborating with Distributor/partners. Skill Set Required Self-Driven Individual & should be able to deliver the committed target. Agility to meet 2-3 customers daily in the field. Consultative Selling Approach. Strong Techno-Commercial knowledge on UPS & PAC Systems to handle customers for Solution Business & Digital Business. Should be able to work extended hours as necessary. Excellent written and verbal communication. Multitasking capability. Service Sales - Job Description (Offerings) Retrofit & Revamps of UPS, Cooling Units (PAC). Audits & Assessments (Datacenter & Electrical). Data Centre Modernization. Battery Management Systems. IoT Based Cloud Services (Integrated Monitoring of UPS, Battery, etc.). Batteries - VRLA SMF, Lithium-Ion, Modular Battery. Capacitor Sales - AC & DC. Selling Spares. Install Base Management. Booking / Billing & Collection Forecast Weekly

Job Title: Quality Manager Customer Success & Experience Location: Noida Department: Digital Business Role Overview: We are seeking a passionate and detail-oriented Quality Manager to lead our Customer Experience (CX) and Contact Centre Quality initiatives. This role will be pivotal in enhancing the overall customer journeyfrom first interaction to digital acquisitionby driving excellence in communication, service quality, and process improvements. Key Responsibilities: Contact Centre Quality Management Monitor and evaluate call quality across outbound channels. Define and implement call quality benchmarks and frameworks. Conduct regular audits, feedback sessions, and training needs analysis. Identify service gaps and drive corrective actions to improve performance. Customer Experience Lead initiatives to enhance customer satisfaction (CSAT), Net Promoter Score (NPS) Map end-to-end customer journeys across touchpointsvoice, digital, chat, and mobile. Collaborate with digital teams to refine onboarding and service experiences. Develop VOC (Voice of Customer) programs and insights dashboards. Digital Business Acquisition Align customer success strategies with digital acquisition goals. Work closely with digital business and marketing team to optimize communication flows, reduce drop-offs, and enhance onboarding journeys. Leverage feedback and analytics to improve conversion funnels. Required Skills & Experience: 610 years of experience in customer service, quality assurance, or CX roles—preferably in BFSI or contact centre-led businesses. Strong knowledge of call quality frameworks and coaching methodologies. Hands-on experience with CRM, QA, and VOC tools (e.g., NICE, Verint, Salesforce). Exposure to digital journeys, customer onboarding, and user experience design. Analytical mindset with excellent communication and stakeholder management skills. Preferred Qualifications: Bachelor’s degree (MBA preferred). Contact centre Training experience will be a plus Experience working with cross-functional teams (marketing, digital, operations).