PNB Housing

Key job responsibilities are given below: Delivering & Facilitating training programs Coordinating with Internal SMEs for conducting training programs Designing the Monthly Training Calendar and scheduling the trainings Evaluating training effectiveness Managing training-related MIS Coordinating with Administration Team for logistics management Driving the Digital Learning Culture and managing LMS Desired Skills/Competencies: 4-8 years of work experience as an L&D professional or similar role (preferably BFSI) Proficiency in Training Delivery/Facilitation Expertise in MS Excel and MS PowerPoint Experience in managing LMS Good with TNA, soft skills training, process training, product training, sales training. Hands-on experience in training content creation Willingness to travel Ability to speak regional languages will be an added advantage

Key Responsibilities 1. SEO (a) Strategy & Execution (Organic Lead Generation & CRO) On-Page SEO Optimization: Optimize website structure, metadata, internal linking, and page load speed for better rankings and conversion. Content Strategy: Develop keyword-focused, AI-enhanced content (blogs, landing pages, guides) targeting home loan seekers. Technical SEO: Fix crawl errors, indexation issues, schema markup, XML sitemaps, and Core Web Vitals improvements. Local SEO: Optimize Google My Business (GMB) listings, local citations, and customer reviews for better visibility in key home loan markets. AI & SEO Automation: Use AI tools like ChatGPT, SurferSEO, and Clearscope for faster, optimized content creation. Voice Search & Mobile SEO: Ensure website is optimized for voice search queries related to home loans and financial services. Competitor Analysis: Conduct competitive benchmarking and implement best practices to outrank competitors in home loan-related searches. Provide monthly performance reports with insights and recommendations for continuous growth. (b) Conversion Rate Optimization (CRO): A/B test landing pages, forms, and CTAs to maximize enquiry rates. Use heatmaps and user behavior analysis to enhance the lead generation funnel. Improve site speed and mobile usability to reduce bounce rates and improve conversions. 2. Affiliate Marketing & Partnership Development Develop and manage an affiliate program to generate quality home loan leads. Negotiate commission structures and track affiliate performance with UTM tracking and analytics tools. 3. AI-Powered Content & Video Marketing Use AI-driven content generation for creating high-ranking blog articles, home loan calculators, FAQs, and video scripts. Implement AI-based video marketing for home loan education, case studies, and testimonials (using tools like Synthesia, RunwayML). Optimize YouTube and social media SEO to boost engagement and inbound traffic.

Job Title: Quality Manager Customer Success & Experience Location: Noida Department: Digital Business Role Overview: We are seeking a passionate and detail-oriented Quality Manager to lead our Customer Experience (CX) and Contact Centre Quality initiatives. This role will be pivotal in enhancing the overall customer journeyfrom first interaction to digital acquisitionby driving excellence in communication, service quality, and process improvements. Key Responsibilities: Contact Centre Quality Management Monitor and evaluate call quality across outbound channels. Define and implement call quality benchmarks and frameworks. Conduct regular audits, feedback sessions, and training needs analysis. Identify service gaps and drive corrective actions to improve performance. Customer Experience Lead initiatives to enhance customer satisfaction (CSAT), Net Promoter Score (NPS) Map end-to-end customer journeys across touchpointsvoice, digital, chat, and mobile. Collaborate with digital teams to refine onboarding and service experiences. Develop VOC (Voice of Customer) programs and insights dashboards. Digital Business Acquisition Align customer success strategies with digital acquisition goals. Work closely with digital business and marketing team to optimize communication flows, reduce drop-offs, and enhance onboarding journeys. Leverage feedback and analytics to improve conversion funnels. Required Skills & Experience: 610 years of experience in customer service, quality assurance, or CX roles—preferably in BFSI or contact centre-led businesses. Strong knowledge of call quality frameworks and coaching methodologies. Hands-on experience with CRM, QA, and VOC tools (e.g., NICE, Verint, Salesforce). Exposure to digital journeys, customer onboarding, and user experience design. Analytical mindset with excellent communication and stakeholder management skills. Preferred Qualifications: Bachelor’s degree (MBA preferred). Contact centre Training experience will be a plus Experience working with cross-functional teams (marketing, digital, operations).

Skills Problem-solving: Ability to define which issues need to be addressed, and the variables that may affect their resolution. Plus, the ability to come up with solutions that effectively address business and IT issues through technical analysis, troubleshooting, research, evaluation, and communication. Analytical ability: Good Analytical ability to Analyse the requirement and create scenarios accordingly. Knowledge: Good knowledge of different testing processes. Automation Testing & Framework Design: Can create automation framework from scratch e.g. TestNg , BDD , TDD etc. using Selenium or any other technology. STLC Process : Good knowledge of all the processes of STLC processes. API Testing : Relevant experience in API testing using postman. Qualifications Experience in Quality Assurance (Manual & Automation both). A bachelors or masters degree in computer science, information technology, or a related field. The relevant certificates to prove competency. Responsibilities Developing automation framework using latest technologies. Creating test scenarios , test cases & automation test scripts. Test execution and status reporting with all the stake holders. Managing SIT , UAT and doing UAT coordination with business users. Execution of test cases in different phases like sprint testing , sit testing, regression testing , sanity testing smoke testing etc. Deliverables Test strategy : creating test strategy and test plans. Test suites : Performing requirement analysis and create & share test suites. Test Execution & Bug Reports : The test cases are executed, and any detected bugs are reported using structured bug reports & execution status. Automation Reports : Execute automation scripts and share automation reports.

Objective: This role shall function as techno functional resource, will require working on system generated and manual reports. The candidate should be aware of databases, data-structures and report extraction, working in SQL & MS excel for preparing reports to be submitted to regulators like NHB, RBI, CIC (CIBIL) within timelines. This position displays high commitment to Company values. Responsibility: 1. Knowledge of Software development life cycle, requirement gathering, co-ordinating with developer, testing and delivery. 2. Knowledge of SQL on Queries and database objects & stored procedures. 3. (Desirable/non- mandatory) -Experience in BI tools like Talend and Tableau Designer & Server. Knowledge of databases such as Oracle, MSSQL and MySQL. 4. Knowledge & working experience in Advance Excel & Microsoft office tools. 5. Strong functional and technical experience of working in softwares in NBFC / banks, preferably in Housing Finance. 6. Good understanding of housing finance ecosystem 7. Requires working very closely with internalBusinessstakeholders to crystalize reporting requirements. 8. Will design and document workflow and makeappropriate functional and technical recommendations that will positively impact operational effectiveness through effective digital solutions. 9. Continuous out-of-the-box assessment of status-quo and opportunities for improvement 10. Wing to Wing Co-ordination across multiple internal and external teams for various MIS requirements. 11. Manages both business as usual Support and product enhancements. Report out support ticket analysis and plan preventive steps 12. Ability to work independently and collaboratively with all levels of staff, management and other internal businesspartners Competencies: Behavioural: 1. Peoples Manager 2. Result oriented & Persistent 3. Innovation and Risking 4. Analytical/planning/Detail Orientation 5. Cross functional team synergy. 6. Decision making 7. Communication 8. Customer centric Orientation 9. Ethics Functional: 1. Strong business potential sense. 2. Detailed knowledge of Company product, policies and processes. 3. Strong understanding of business processes across all functions. 4. Ability to organize and manage multiple priorities. 5. Understanding and ability to drive Branch

Job Summary The CSR Manager will spearhead the organizations Corporate Social Responsibility (CSR) initiatives in the region/zone selected, ensuring compliance with the Companies Act, 2013 (Section 135) and alignment with business objectives. This role focuses on designing and implementing impactful CSR programs, identifying high-impact projects, building robust NGO networks, and fostering community development. The ideal candidate is a strategic leader with deep knowledge of Indias CSR landscape, strong stakeholder engagement skills, and a passion for driving social and environmental change. Key Responsibilities CSR strategy implementation & Compliance Implement a CSR projects aligned with the organizations vision and Indias CSR mandate (Companies Act, 2013). Ensure compliance with Schedule VII of the Companies Act, focusing on permissible CSR activities such as education, healthcare, rural development, gender equality, women empowerment, environmental sustainability etc. Collaborate with the CSR team to formulate annual CSR plans and budgets as per regulatory requirements. Project Identification & Due Diligence Identify high-impact CSR projects in alignment with Schedule VII focus areas and local community needs. Conduct thorough due diligence on potential projects, including feasibility studies, risk assessments, and alignment with organizational goals. Evaluate detailed project proposals, including objectives, timelines, budgets, and measurable outcomes, for approval by the CSR Committee. NGO Networking & Partnerships Build and maintain a robust network of credible NGOs, grassroots organizations, and implementation partners across India. Evaluate and onboard NGOs based on their track record, financial transparency, and alignment with project goals. Manage partnerships to ensure effective execution of CSR projects, including regular monitoring and capacity-building support for NGOs. Program Implementation & Management Oversee the end-to-end execution of CSR projects, ensuring adherence to timelines, budgets, and quality standards. Coordinate with internal teams, external partners, and local communities to implement initiatives in areas such as education, skill development, healthcare, sanitation, environmental conservation etc. Facilitate employee volunteering programs to enhance community engagement and promote a culture of social responsibility. Impact Assessment & Reporting Develop and track KPIs to measure the social, environmental, and economic impact of CSR initiatives. Conduct periodic impact assessments through field visits, stakeholder feedback, and third-party evaluations. Prepare and submit annual CSR reports as mandated by the Ministry of Corporate Affairs (MCA), including disclosures in the Boards Report. Communicate CSR achievements to internal and external stakeholders through reports, case studies, and media outreach as per the companys policy. Stakeholder Engagement Engage with key stakeholders, including government bodies, local authorities, community leaders, and industry associations, to align CSR initiatives with regional priorities. Represent the organization in CSR forums, industry events, and government consultations to advocate for responsible business practices. Qualifications & Skills Education: Masters degree Experience:5+ years of experience in CSR, social development, or community engagement, with at least 3 years in a managerial role. Proven expertise in project identification, NGO partnerships, and compliance with India’s CSR regulations. Experience working in sectors such as education, healthcare, rural development, or environmental sustainability. Skills : In-depth understanding of the Companies Act, 2013 (Section 135), Schedule VII, and MCA guidelines. Strong project management skills with the ability to handle multiple projects across diverse geographies. Excellent networking and relationship-building skills to manage NGO and government partnerships. Analytical skills for impact assessment, budgeting, and data-driven decision-making. Exceptional communication and presentation skills for stakeholder engagement and reporting. Proficiency in Hindi and/or regional languages is a plus for community engagement. Key Competencies Strategic Planning & Execution Stakeholder Collaboration Ethical Leadership Community-Centric Approach Regulatory Compliance Working Conditions: Office-based role with frequent travel to project sites, rural areas, and partner locations across India. Flexibility to attend community events, stakeholder meetings, or site visits outside regular working hours.

Should be handling the PAN India Registration. Should be aware of the Shops and Establishment. Should be handling PT Registration Should be handling Renewals Should be handling HR Compliances

Responsibility Conducting Compliance testing on various areas of regulatory importance Supporting in implementation of robust monitoring and reporting mechanisms in the Company to track compliance. Dissemination of new regulatory notifications with actionable to concerned teams. Follow up on implementation of regulatory guidelines Vetting of policies and processes to ensure that guidelines are appropriately mapped to it Handling internal stakeholder queries and being reference point of staff from operational department Developing and delivering compliance training program for the internal stakeholders. Handling Inspections and closure of Audit reports Providing inputs to CCO for various Board Meetings Any other matter as may be assigned from time to time by the Chief Compliance Officer Behavioural Result orientation with execution Innovation and transformation Cross functional team synergy Customer centricity Excellent communication and interpersonal skills Functional Expert in Excel and formulas Cross-functional team synergy Technical monitoring and judgement along with diligence in meeting commitments Ability to work under pressure with limited resource and tight timelines Excellent communication and Stakeholder Management is essential skill for this role Should know how to manage conflict and handle dissension

Roles & Responsibilities: Develop profitability models for products, segments, channels, and branches. Create dashboards, reports, and presentations using BI tools to provide insights into business performance. Explain product and function performance to senior management. Analyze and comment on all business units, treasury, and support functions to identify performance improvement opportunities. Support productivity and cost-saving initiatives. Communicate financial and operational performance trends, both historical and forecasted, using appropriate metrics. Evaluate past budgets and expenditures to develop future budgets. Recommend improvements to senior management for cost reduction, revenue generation, and streamlined operations. Collaborate with Functional Heads to build annual budgets and forecasts. Present monthly/quarterly financial analysis and identify causes of unexpected variances. Behavioural: Analytical and strategic orientation Positive and self-driven Results-oriented with a focus on execution Ability to work synergistically with cross-functional teams Functional: Knowledge of the mortgage business Strong analytical skills, including the use of BI and reporting tools Excellent quantitative abilities Outstanding communication skills with the ability to build relationships High level of commercial acumen Competencies: Negotiation skills Interpersonal skills Effective communication skills Problem-solving skills Team management Advanced computer software skills, including writing macros in Excel and other accounting packages Strong knowledge of accounting, IND-AS, and regulatory frameworks

Position title - Area Sales Manager Role & responsibilities Meeting business and revenue budgets Managing channel partners, generating business volumes, attending business leads and realizing builder tie-ups Monthly reporting of proposals pending for processing and other issues • Handling market related work pertaining to deposit mobilization, appointing new brokers and liaison with the network Tracking broker commissions for raised deposits through information from Accounts Incharge and assisting later in the same Any other work given by Incumbent In-charge from time to time Manage DSA Preferred candidate profile High energy professional with strong selling skills. Strong leadership, mentor and develop a direct team by, managing work allocation, training, problem resolution, performance evaluation, and building of an effective team dynamic. Technical & functional expertise A collaborative and flexible style, with a strong customer service outlook. If Anyone is interested for this role please share your updated CV at pratiksha.rai@phfl.com along with these mentioned details given below- Total Experience CTC Expected Salary Location Average Target per month Notice period

Role & responsibilities GRC Manager, inter alia, be responsible for the following: Plan and establish organization-wide Information security Management System (ISMS) in accordance with ISO/IEC 27001 Standard, and other relevant security standards, Evaluate compliance with respect to legal and regulatory requirement for information security. Perform information security audit at least annually or whenever significant changes have been made in IT systems/ Infrastructure. Prepare information security audit report along with recommendations for improving information security. Monitor and manage information security risks and highlight them to various stakeholder Monitor information security measurement metrics and other key performance / risk indicators on regular basis Review information security / IT polices, standards, procedures, guidelines and processes. Review products / application for various information security risks and suggest control measure to mitigate them Help in defining / documenting information security presentation to various stakeholders Giving information security awareness training to employees and third parties Help in defining and monitoring cloud security controls Enforce and Monitor implementation of approved information security policies, procedures, guideline and ISMS etc. Design and Issue alerts and advisories with respect to new vulnerabilities / threats to all concerned. Continuous monitoring of security incidents. Take remedial action to reduce the same. Cyber Security Incident Response and Recovery Management. Competencies: Good communication and writing skills. High energy professional. Technical & functional expertise Familiarization with emerging technology Knowledge of relevant legislative or regulatory requirements such as IT Act and associated Rules, Privacy legislations etc

Responsibility The position, inter alia, be responsible for the following: Assist in planning and implementation of organization-wide Business Continuity Management System (BCMS) in accordance with ISO 22301 Standard, and other relevant security standards, Evaluate compliance with respect to legal and regulatory requirement for information security. Ensure security controls on Cloud infrastructure by developing, rolling out and implementing Cloud Security policy and procedures. Ensuring implementation of security controls on the cloud infrastructure. Regularly monitor security controls on the cloud infrastructure Conduct thorough offensive testing on Android applications, web platforms, and network infrastructure to identify and mitigate vulnerabilities. Review and update information security polices, standards, procedures, guidelines and processes. Assis in employee awareness by imparting induction training, rolling out monthly mailers and awareness handbooks. Drive phishing and spear phishing simulation campaign across the organization. Ensure necessary reporting of these campaigns and employee awareness based on the campaign. Ensure regular security testing and monitoring of PNB Housing infrastructure. Ensure all vulnerabilities are promptly reported, adequately managed and timely closed for any new and existing infrastructure of PNB Housing Ensure evaluation of any new security products and ensure that PNB Housing data is securely managed. Suggest controls to manage and mitigate information security risks. Continuous monitoring of security incidents. Take remedial action to reduce the same. Conduct threat modelling to access overall security posture, document & report the findings and recommend remediation strategies Competencies: 1. Good communication and writing skills. 2. High energy professional. 3. Technical & functional expertise 4. Attitude to learn 5. Knowledge of relevant legislative or regulatory requirements such as IT Act and associated Rules 6. Strong understanding of network protocols & security concepts. 7. Familiarity with VAPT tools ( Burp Suite, Kali Linux, Metasploit, Wireshark etc.) 8. Analytical skills

Role & responsibilities Title due diligence of all types of properties and report management Appointment of new legal vendors and coordination & relationship management with existing vendors Implementation of Legal Policy and Procedures Adequate subject knowledge on law and regulatory requirements and market intelligence of real estate of the geography PDD Management for BT and resale cases Handling litigation and property related matters Leading team for providing quality support to business requirements Providing functional trainings Competencies Communication skills High energy professional Technical & functional expertise

Role & responsibilities Title due diligence of all types of properties and report management Appointment of new legal vendors and coordination & relationship management with existing vendors Implementation of Legal Policy and Procedures Adequate subject knowledge on law and regulatory requirements and market intelligence of real estate of the geography PDD Management for BT and resale cases Handling litigation and property related matters Leading team for providing quality support to business requirements Providing functional trainings Competencies Communication skills High energy professional Technical & functional expertise

Objective: This Position is responsible for assessing and ensuring the effectiveness of the organizations internal controls and compliance with regulatory standards. The role involves conducting audits, identifying potential areas of risk or inefficiency, and providing recommendations to improve business operations and mitigate risks. This position displays high commitment to Company values. Key Responsibilities: Plan, conduct, and manage internal audits for various functions within the organization, functions including finance, operations, compliance, credit, risk management, and more. Assess the adequacy, effectiveness, and efficiency of internal controls, ensuring that business operations are in line with company policies and regulatory requirements. Identify and evaluate potential risks and inefficiencies in business processes and make recommendations for improvements. Perform risk-based audits and continuous monitoring to identify areas that require immediate attention or action. Prepare detailed audit reports on findings, identifying non-compliance or areas of concern, and provide actionable recommendations for corrective actions. Monitor the implementation of audit recommendations and ensure that corrective measures are taken promptly. Evaluate the efficiency and effectiveness of operations to identify process improvements, cost-saving opportunities, and potential areas of operational risk. Identify any discrepancies, financial risks, or potential fraud in the financial processes. Investigate potential fraudulent activities, irregular transactions, or financial discrepancies within the company’s operations. Develop and implement strategies to detect and prevent fraud, waste, and abuse within the organization. Develop comprehensive audit plans based on risk assessments, company priorities, and regulatory guidelines. Ensure audits are conducted according to a pre-established schedule and complete documentation of audit procedures, evidence, and findings. Maintain a proper record of audit files and documentation to ensure compliance with company standards and regulatory requirements. Evaluate the effectiveness of the company’s internal controls and recommend improvements or enhancements to safeguard assets, prevent fraud, and ensure compliance. Collaborate with department heads to improve internal processes and implement corrective actions where weaknesses or inefficiencies are identified. Promote best practices for internal control and risk management across the organization. Present audit findings, concerns, and recommendations to senior management and relevant stakeholders. Prepare audit reports, summarizing the audit scope, methodology, findings, and management responses to audit observations. Follow up on the implementation of audit recommendations and track progress on resolving identified issues. Qualifications, Experience and Skills: MBA Finance or CA (Chartered Accountant) Experience in managing or coordinating internal audits and implementing internal control frameworks. In-depth knowledge of auditing techniques, internal controls and financial systems. Excellent analytical skills and attention to detail to identify risks and inefficiencies. Strong verbal and written communication skills. Ability to handle confidential and sensitive information with integrity and discretion. Personal Attributes: High level of integrity, ethics, and professionalism. Strong organizational and time-management skills. Ability to work independently, cross functional and manage multiple tasks simultaneously. Detail-oriented with a focus on accuracy and quality of work. Proactive in identifying and addressing issues before they become larger problems. Ability to build strong working relationships with various stakeholders.

Objective: This Position is responsible for assessing and ensuring the effectiveness of the organizations internal controls and compliance with regulatory standards. The role involves conducting audits, identifying potential areas of risk or inefficiency, and providing recommendations to improve business operations and mitigate risks. This position displays high commitment to Company values.Key Responsibilities: Plan, conduct, and manage internal audits for various functions within the organization, functions including finance, operations, compliance, credit, risk management, and more. Assess the adequacy, effectiveness, and efficiency of internal controls, ensuring that business operations are in line with company policies and regulatory requirements. Identify and evaluate potential risks and inefficiencies in business processes and make recommendations for improvements. Perform risk-based audits and continuous monitoring to identify areas that require immediate attention or action. Prepare detailed audit reports on findings, identifying non-compliance or areas of concern, and provide actionable recommendations for corrective actions. Monitor the implementation of audit recommendations and ensure that corrective measures are taken promptly. Evaluate the efficiency and effectiveness of operations to identify process improvements, cost-saving opportunities, and potential areas of operational risk. Identify any discrepancies, financial risks, or potential fraud in the financial processes. Investigate potential fraudulent activities, irregular transactions, or financial discrepancies within the companys operations. Develop and implement strategies to detect and prevent fraud, waste, and abuse within the organization. Develop comprehensive audit plans based on risk assessments, company priorities, and regulatory guidelines. Ensure audits are conducted according to a pre-established schedule and complete documentation of audit procedures, evidence, and findings. Maintain a proper record of audit files and documentation to ensure compliance with company standards and regulatory requirements. Evaluate the effectiveness of the companys internal controls and recommend improvements or enhancements to safeguard assets, prevent fraud, and ensure compliance. Collaborate with department heads to improve internal processes and implement corrective actions where weaknesses or inefficiencies are identified. Promote best practices for internal control and risk management across the organization. Present audit findings, concerns, and recommendations to senior management and relevant stakeholders. Prepare audit reports, summarizing the audit scope, methodology, findings, and management responses to audit observations. Follow up on the implementation of audit recommendations and track progress on resolving identified issues. Qualifications, Experience and Skills: MBA Finance or CA (Chartered Accountant) Experience in managing or coordinating internal audits and implementing internal control frameworks. In-depth knowledge of auditing techniques, internal controls and financial systems. Excellent analytical skills and attention to detail to identify risks and inefficiencies. Strong verbal and written communication skills. Ability to handle confidential and sensitive information with integrity and discretion. Personal Attributes: High level of integrity, ethics, and professionalism. Strong organizational and time-management skills. Ability to work independently, cross functional and manage multiple tasks simultaneously. Detail-oriented with a focus on accuracy and quality of work. Proactive in identifying and addressing issues before they become larger problems. Ability to build strong working relationships with various stakeholders.

Job Purpose: To lead and manage the general administrative for the corporate functions and travel operations, ensuring seamless support, vendor management, cost-effective travel operations, and employee services for optimal workplace efficiency. Key Responsibilities: Oversee day-to-day corporate administration functions including office management, housekeeping, security, cafeteria, reception, and front office operations. Ensure upkeep and maintenance of office premises. Develop SOPs and governance frameworks for all admin-related activities. Liaise with landlords, facility managers, and local authorities for office infrastructure and compliance requirements. Lead end-to-end travel operations including bookings for air, rail, hotel, and cabs. Ensure adherence to travel policy and drive cost optimization initiatives. Monitor travel MIS, approval systems, and grievance handling related to travel. Prepare annual budgets for administration and travel verticals. Negotiate contracts with service providers and ensure value-for-money services. Identify, onboard, and manage third-party vendors for facilities, housekeeping, security, courier, catering, etc. Conduct periodic performance reviews and ensure SLA compliance. Maintain robust documentation for audits and internal controls. Ensure implementation of safety and security standards at the office. Comply with statutory and company-specific administrative requirements. Train and mentor the team to maintain service quality and responsiveness. Foster a service-oriented mindset within the admin team. Qualification, Experience & Competencies: Strong knowledge of facility management, administration, and travel operations. Excellent negotiation, vendor management, and crisis-handling skills. High attention to detail with strong process orientation. Strong interpersonal, communication, and stakeholder management skills. Proficiency in MS Office, SAP/ERP tools, and travel booking platforms. Graduate/Postgraduate in Business Administration or related field. 1215 years of experience in Corporate Admin and Travel Management

Role & responsibilities Title due diligence of all types of properties and report management Appointment of new legal vendors and coordination & relationship management with existing vendors Implementation of Legal Policy and Procedures Adequate subject knowledge on law and regulatory requirements and market intelligence of real estate of the geography PDD Management for BT and resale cases Handling litigation and property related matters Leading team for providing quality support to business requirements Providing functional trainings Competencies Communication skills High energy professional Technical & functional expertise