Key job responsibilities are given below: Delivering & Facilitating training programs Coordinating with Internal SMEs for conducting training programs Designing the Monthly Training Calendar and scheduling the trainings Evaluating training effectiveness Managing training-related MIS Coordinating with Administration Team for logistics management Driving the Digital Learning Culture and managing LMS Desired Skills/Competencies: 4-8 years of work experience as an L&D professional or similar role (preferably BFSI) Proficiency in Training Delivery/Facilitation Expertise in MS Excel and MS PowerPoint Experience in managing LMS Good with TNA, soft skills training, process training, product training, sales training. Hands-on experience in training content creation Willingness to travel Ability to speak regional languages will be an added advantage

Key Responsibilities 1. SEO (a) Strategy & Execution (Organic Lead Generation & CRO) On-Page SEO Optimization: Optimize website structure, metadata, internal linking, and page load speed for better rankings and conversion. Content Strategy: Develop keyword-focused, AI-enhanced content (blogs, landing pages, guides) targeting home loan seekers. Technical SEO: Fix crawl errors, indexation issues, schema markup, XML sitemaps, and Core Web Vitals improvements. Local SEO: Optimize Google My Business (GMB) listings, local citations, and customer reviews for better visibility in key home loan markets. AI & SEO Automation: Use AI tools like ChatGPT, SurferSEO, and Clearscope for faster, optimized content creation. Voice Search & Mobile SEO: Ensure website is optimized for voice search queries related to home loans and financial services. Competitor Analysis: Conduct competitive benchmarking and implement best practices to outrank competitors in home loan-related searches. Provide monthly performance reports with insights and recommendations for continuous growth. (b) Conversion Rate Optimization (CRO): A/B test landing pages, forms, and CTAs to maximize enquiry rates. Use heatmaps and user behavior analysis to enhance the lead generation funnel. Improve site speed and mobile usability to reduce bounce rates and improve conversions. 2. Affiliate Marketing & Partnership Development Develop and manage an affiliate program to generate quality home loan leads. Negotiate commission structures and track affiliate performance with UTM tracking and analytics tools. 3. AI-Powered Content & Video Marketing Use AI-driven content generation for creating high-ranking blog articles, home loan calculators, FAQs, and video scripts. Implement AI-based video marketing for home loan education, case studies, and testimonials (using tools like Synthesia, RunwayML). Optimize YouTube and social media SEO to boost engagement and inbound traffic.

Job Title: Quality Manager Customer Success & Experience Location: Noida Department: Digital Business Role Overview: We are seeking a passionate and detail-oriented Quality Manager to lead our Customer Experience (CX) and Contact Centre Quality initiatives. This role will be pivotal in enhancing the overall customer journeyfrom first interaction to digital acquisitionby driving excellence in communication, service quality, and process improvements. Key Responsibilities: Contact Centre Quality Management Monitor and evaluate call quality across outbound channels. Define and implement call quality benchmarks and frameworks. Conduct regular audits, feedback sessions, and training needs analysis. Identify service gaps and drive corrective actions to improve performance. Customer Experience Lead initiatives to enhance customer satisfaction (CSAT), Net Promoter Score (NPS) Map end-to-end customer journeys across touchpointsvoice, digital, chat, and mobile. Collaborate with digital teams to refine onboarding and service experiences. Develop VOC (Voice of Customer) programs and insights dashboards. Digital Business Acquisition Align customer success strategies with digital acquisition goals. Work closely with digital business and marketing team to optimize communication flows, reduce drop-offs, and enhance onboarding journeys. Leverage feedback and analytics to improve conversion funnels. Required Skills & Experience: 610 years of experience in customer service, quality assurance, or CX roles—preferably in BFSI or contact centre-led businesses. Strong knowledge of call quality frameworks and coaching methodologies. Hands-on experience with CRM, QA, and VOC tools (e.g., NICE, Verint, Salesforce). Exposure to digital journeys, customer onboarding, and user experience design. Analytical mindset with excellent communication and stakeholder management skills. Preferred Qualifications: Bachelor’s degree (MBA preferred). Contact centre Training experience will be a plus Experience working with cross-functional teams (marketing, digital, operations).

Skills Problem-solving: Ability to define which issues need to be addressed, and the variables that may affect their resolution. Plus, the ability to come up with solutions that effectively address business and IT issues through technical analysis, troubleshooting, research, evaluation, and communication. Analytical ability: Good Analytical ability to Analyse the requirement and create scenarios accordingly. Knowledge: Good knowledge of different testing processes. Automation Testing & Framework Design: Can create automation framework from scratch e.g. TestNg , BDD , TDD etc. using Selenium or any other technology. STLC Process : Good knowledge of all the processes of STLC processes. API Testing : Relevant experience in API testing using postman. Qualifications Experience in Quality Assurance (Manual & Automation both). A bachelors or masters degree in computer science, information technology, or a related field. The relevant certificates to prove competency. Responsibilities Developing automation framework using latest technologies. Creating test scenarios , test cases & automation test scripts. Test execution and status reporting with all the stake holders. Managing SIT , UAT and doing UAT coordination with business users. Execution of test cases in different phases like sprint testing , sit testing, regression testing , sanity testing smoke testing etc. Deliverables Test strategy : creating test strategy and test plans. Test suites : Performing requirement analysis and create & share test suites. Test Execution & Bug Reports : The test cases are executed, and any detected bugs are reported using structured bug reports & execution status. Automation Reports : Execute automation scripts and share automation reports.

Objective: This role shall function as techno functional resource, will require working on system generated and manual reports. The candidate should be aware of databases, data-structures and report extraction, working in SQL & MS excel for preparing reports to be submitted to regulators like NHB, RBI, CIC (CIBIL) within timelines. This position displays high commitment to Company values. Responsibility: 1. Knowledge of Software development life cycle, requirement gathering, co-ordinating with developer, testing and delivery. 2. Knowledge of SQL on Queries and database objects & stored procedures. 3. (Desirable/non- mandatory) -Experience in BI tools like Talend and Tableau Designer & Server. Knowledge of databases such as Oracle, MSSQL and MySQL. 4. Knowledge & working experience in Advance Excel & Microsoft office tools. 5. Strong functional and technical experience of working in softwares in NBFC / banks, preferably in Housing Finance. 6. Good understanding of housing finance ecosystem 7. Requires working very closely with internalBusinessstakeholders to crystalize reporting requirements. 8. Will design and document workflow and makeappropriate functional and technical recommendations that will positively impact operational effectiveness through effective digital solutions. 9. Continuous out-of-the-box assessment of status-quo and opportunities for improvement 10. Wing to Wing Co-ordination across multiple internal and external teams for various MIS requirements. 11. Manages both business as usual Support and product enhancements. Report out support ticket analysis and plan preventive steps 12. Ability to work independently and collaboratively with all levels of staff, management and other internal businesspartners Competencies: Behavioural: 1. Peoples Manager 2. Result oriented & Persistent 3. Innovation and Risking 4. Analytical/planning/Detail Orientation 5. Cross functional team synergy. 6. Decision making 7. Communication 8. Customer centric Orientation 9. Ethics Functional: 1. Strong business potential sense. 2. Detailed knowledge of Company product, policies and processes. 3. Strong understanding of business processes across all functions. 4. Ability to organize and manage multiple priorities. 5. Understanding and ability to drive Branch

Job Summary The CSR Manager will spearhead the organizations Corporate Social Responsibility (CSR) initiatives in the region/zone selected, ensuring compliance with the Companies Act, 2013 (Section 135) and alignment with business objectives. This role focuses on designing and implementing impactful CSR programs, identifying high-impact projects, building robust NGO networks, and fostering community development. The ideal candidate is a strategic leader with deep knowledge of Indias CSR landscape, strong stakeholder engagement skills, and a passion for driving social and environmental change. Key Responsibilities CSR strategy implementation & Compliance Implement a CSR projects aligned with the organizations vision and Indias CSR mandate (Companies Act, 2013). Ensure compliance with Schedule VII of the Companies Act, focusing on permissible CSR activities such as education, healthcare, rural development, gender equality, women empowerment, environmental sustainability etc. Collaborate with the CSR team to formulate annual CSR plans and budgets as per regulatory requirements. Project Identification & Due Diligence Identify high-impact CSR projects in alignment with Schedule VII focus areas and local community needs. Conduct thorough due diligence on potential projects, including feasibility studies, risk assessments, and alignment with organizational goals. Evaluate detailed project proposals, including objectives, timelines, budgets, and measurable outcomes, for approval by the CSR Committee. NGO Networking & Partnerships Build and maintain a robust network of credible NGOs, grassroots organizations, and implementation partners across India. Evaluate and onboard NGOs based on their track record, financial transparency, and alignment with project goals. Manage partnerships to ensure effective execution of CSR projects, including regular monitoring and capacity-building support for NGOs. Program Implementation & Management Oversee the end-to-end execution of CSR projects, ensuring adherence to timelines, budgets, and quality standards. Coordinate with internal teams, external partners, and local communities to implement initiatives in areas such as education, skill development, healthcare, sanitation, environmental conservation etc. Facilitate employee volunteering programs to enhance community engagement and promote a culture of social responsibility. Impact Assessment & Reporting Develop and track KPIs to measure the social, environmental, and economic impact of CSR initiatives. Conduct periodic impact assessments through field visits, stakeholder feedback, and third-party evaluations. Prepare and submit annual CSR reports as mandated by the Ministry of Corporate Affairs (MCA), including disclosures in the Boards Report. Communicate CSR achievements to internal and external stakeholders through reports, case studies, and media outreach as per the companys policy. Stakeholder Engagement Engage with key stakeholders, including government bodies, local authorities, community leaders, and industry associations, to align CSR initiatives with regional priorities. Represent the organization in CSR forums, industry events, and government consultations to advocate for responsible business practices. Qualifications & Skills Education: Masters degree Experience:5+ years of experience in CSR, social development, or community engagement, with at least 3 years in a managerial role. Proven expertise in project identification, NGO partnerships, and compliance with India’s CSR regulations. Experience working in sectors such as education, healthcare, rural development, or environmental sustainability. Skills : In-depth understanding of the Companies Act, 2013 (Section 135), Schedule VII, and MCA guidelines. Strong project management skills with the ability to handle multiple projects across diverse geographies. Excellent networking and relationship-building skills to manage NGO and government partnerships. Analytical skills for impact assessment, budgeting, and data-driven decision-making. Exceptional communication and presentation skills for stakeholder engagement and reporting. Proficiency in Hindi and/or regional languages is a plus for community engagement. Key Competencies Strategic Planning & Execution Stakeholder Collaboration Ethical Leadership Community-Centric Approach Regulatory Compliance Working Conditions: Office-based role with frequent travel to project sites, rural areas, and partner locations across India. Flexibility to attend community events, stakeholder meetings, or site visits outside regular working hours.

Should be handling the PAN India Registration. Should be aware of the Shops and Establishment. Should be handling PT Registration Should be handling Renewals Should be handling HR Compliances