DGM/GM – Technical Operations & Deployment

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Experience:

Qualification –

Role Summary

The DGM/GM – Technical Operations and Deployment will lead end-to-end technical execution across deployment projects and ongoing operations. This role involves managing team, coordinating with cross-functional departments, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure.

Key Responsibilities

Technical Deployment

• Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration).
• Define deployment strategies, timelines, and resource plans in coordination with project stakeholders.
• Ensure seamless integration with existing systems and minimize downtime during deployments.

Operations Management

• Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance.
• Drive process improvement initiatives to enhance operational efficiency and reduce costs.
• Implement tools and dashboards for proactive monitoring, incident management, and performance reporting.

Team & Partner Management

• Should have experience to manage the team of technical operations and deployment.
• Ensure adequate training, staffing, and motivation to the team.
• Monitor and evaluate team performance and ensure adherence to SLAs.
• Mange external partners to ensure quality, timeline and cost effectiveness.

Compliance & Quality Assurance

• Ensure all deployments and operations adhere to regulatory requirements, industry standards, and internal SOPs.
• Lead audits, root cause analysis, and corrective actions for technical failures and operational gaps.

Cross-functional Collaboration

• Collaborate with product, engineering, customer support, and business team to align technical operations with business needs.
• Act as a key escalation point for complex deployment and operational issues

Key Skills & Competencies

• Strong understanding of technical infrastructure, systems integration, or telecom and CPaas.
• Ensure all technical operations and deployments meet industry standards, regulatory guidelines, and internal SOPs.
• Lead audits, inspections, and root cause analysis for operational issues or deployment failures.
• Hands-on experience with deployment planning, rollout execution, and vendor coordination.
• Collaborate closely with product, technology, and customer team to align operational capabilities with business requirements.
• Strong problem-solving, leadership, and communication abilities.
• Software knowledge of Java, Linux, SQL, or related skills will be added advantages.
• Hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD, monitoring tools.
• Own and champion automation and agentic AI adoption as a key metric across organisation